Aftersales Coordinator

Howdens; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

Howdens Joinery is seeking an Aftersales Coordinator for its Normanton site. The role involves managing customer claims and queries, providing top-notch service and collaborating with the customer service team. The ideal candidate will have customer service experience and excellent communication skills.

Benefits

Competitive salary, bonus, and benefits package

Free on-site parking

Free lunch at on-site canteen

Supportive work environment

Pension plan with up to 12% company contribution

Qualifications

• Experience in a customer service role within a similar environment.
• Ability to remain calm under pressure.
• Experience in using databases for reporting and KPI management.

Responsibilities

• Handle customer claims in a timely manner.
• Proactively resolve customer issues.
• Work collaboratively to achieve weekly targets.

Skills

Customer service experience

Communication skills

Problem-solving

Team collaboration

Tools

Databases and information management systems

Job description

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Howden Joinery is looking for an Aftersales Coordinator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.

You will report to the Customer Service Team Leader and be responsible for providing exceptional customer service to our customers.

What will you be doing as an Aftersales Coordinator:

• Handling customer claims in a timely manner
• Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
• Archive department targets and expectations in line with agreed SLAs
• Deliver exceptional levels of customer service and satisfaction.
• Proactively resolve potential customer/depot issues
• Offer problem-solving solutions and follow up with departments with a ‘can do attitude’
• Identify and report on any processes that result in a poor customer experience.
• Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

What do you need to qualify for the Aftersales Coordinator:

• Experience working in a customer service role within a similar environment.
• The ability to communicate across different levels within the business and remain calm under pressure.
• Able to work collaboratively as part of the wider customer service team.
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
• Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable

What we can offer you as an Aftersales Coordinator:

• Competitive salary, bonus, and benefits package
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition
• Pension plan with a company contribution of up to 12%

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.