Aftersales Care Advisor

Perfect Placement; Wales; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading automotive recruitment agency in Newport is seeking a Vehicle Aftersales Care Advisor. In this telephone-based role, you will book vehicle appointments and update customers about their servicing and repairs. Ideal candidates will have strong customer service skills and relevant experience. This position offers a competitive salary and benefits including bonuses and training opportunities.

Benefits

Up to £3,000 in performance bonuses

25 days annual leave plus 8 bank holidays

In-house guidance & manufacturer-accredited training

Discount gym memberships

Workplace pension scheme

Qualifications

• Prior experience in a similar customer care role is ideal.
• A stable background is desired.

Responsibilities

• Book customers' vehicles for servicing, repairs, and MOTs.
• Update customers throughout the vehicle repair journey.
• Inform customers of issues and advisories.

Skills

Good customer service skills

Telephone manner

Job description

Overview

Vehicle Aftersales Care Advisor required in Newport. £29,300 per annum basic salary, up to £3,000 in performance bonuses. Monday to Friday 8:00am to 6:00pm with a 1-hour lunch break. Fantastic career development prospects with an industry‑leading prestige brand and a nationwide company operating for over 40 years.

Role

This is a solely telephone-based role, alongside emailing and SMS. Duties include booking customers' vehicles for servicing, repairs and MOTs, updating customers throughout the vehicle repair/appointment journey, informing them of issues and advisories, and following up after visits to ensure satisfaction.

Qualifications

Good customer service skills and telephone manner. Prior experience in a similar customer care role is ideal and a stable background is desired.

Benefits

• Basic salary up to £29,300 per annum (depending on experience)
• Up to £3,000 in performance bonuses available
• Overtime paid at standard rate
• 25 days annual leave plus 8 bank holidays
• CBS (Car Buyer Scheme) available
• Workplace pension scheme
• In-house guidance & manufacturer-accredited training
• Additional company benefits: discount gym memberships, RAC membership discount, CBS car scheme, eye test/optical equipment contributions, retail shopper portal discounts
• Ad‑hoc Saturday mornings available and paid at overtime

How to Apply

If you are interested in hearing more about this Vehicle Aftersales Care Advisor job in the Newport area, please contact Harry Thaxton‑Woodcock at Perfect Placement Today.

Perfect Placement are specialists in automotive recruitment. If you are looking for a new job in the motor trade, please contact our team today.