Aftersales Assistant

Dyson GmbH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dyson GmbH is seeking an Aftersales Assistant at the Bumpers Farm Repair and Refurb facility in the UK. This role is essential for operational efficiency, involving inventory management, IT support, and maintaining compliance with quality standards. Ideal candidates will possess strong attention to detail, self-motivation, and excellent communication skills. Benefits include a performance-related bonus, private medical insurance, generous holiday allowance, and access to on-site amenities.

Benefits

Performance-related bonus scheme

Private medical insurance and dental insurance

Free on-site lunches

Generous holiday allowance of 27 days

Free bus travel to and from campus

Qualifications

• Experience in health and safety procedures including electrical testing.
• Strong teamwork and communication skills.
• Ability to adapt to changes and organize tasks effectively.

Responsibilities

• Manage inventory and assist with repair operations at Bumpers Farm.
• Provide IT support and training for staff on SalesForce.
• Ensure compliance with Quality Management Systems and safety protocols.

Skills

Attention to detail

Self-motivation

Organization

Communication

Team Player

Tools

SalesForce

SAP

Job description

Salary : Competitive Team : Warehouse Location : United Kingdom - Bumpers Farm Service Centre

About Dyson

The Aftersales Assistant is pivotal in ensuring the smooth operation of the Bumpers Farm Repair and Refurb facility at Dyson. This role collaborates with stakeholders from across the business, ensuring continuation of service, whether that mean being the go-to person for IT queries, supporting with knowledge building and upskilling team members on various systems and driving process compliance and improvements. This role brings curiosity and has a continuous improvement mindset.

About the role

• Knowledgeable on all operational areas of Bumpers farm, capable of stepping in to assist the Repair workstream whenever required
• QMS (Quality Management Systems) – auditing the Return to Base repairs, checking Salesforce inputs and the cleanliness of machines etc. Conducting electrical safety tests.
• Cycle Counting – overseeing and processing cycle counts of 1010 SW01, inputting in SAP.
• Packaging – working closely with European team to design and order cardboard packaging for all new products, maintaining stock levels and planning for future demand needs
• Exchanges helping to process RTB exchanges.
• Inventory management, working with IT & GMDM to make sure all SKUs and Part Numbers are set up for 1010 SW01.
• End to End Purchase Order creation for Bumpers Farm
• Maintains process guidance documents and trains team members on system use and processes
• SalesForce super-user, resolves and manages issues, queries. Provides SalesForce training to Bumpers employees.
• IT Support for the site – raise tickets & support fixes.
• Reporting – creating & analysing data from reports that are relevant to Return To Base performance and progress, identifying trends and providing feedback to Managers on performance.
• Events / Forward Dyson – participating in Forward Dyson as Bumpers Farm representative, ensuring that this site is involved in as many Dyson events as possible.
• Accessory Donation stands – managing events for the stands, organising stock flow into its destinations, working with volunteers supporting the stands
• Pro-active and engaged team member, always seeking out new opportunities to increase engagement of the team on site

About you

Health and Safety electrical testing and procedure’s knowledge

Understanding of 5s systems

Good Knowledge of H&S

Good Knowledge of H&S

Self-motivated with a high degree of self-discipline

Attention to detail in all tasks performed

Professional and respectful

Adapts to change

Good organization and time management skills

Strong team player

Excellent telephone manner and written communication skills

Performance-related bonus scheme

Life assurance

Discounts on Dyson machines and retail purchases

Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

Generous holiday allowance of 27 days (plus bank holidays)

Free on-site lunches, fruit, and hot drinks

Access to on-site sports centre, gym, hair salon, and lifestyle assistance

Electric vehicle salary sacrifice scheme

Option to purchase additional holiday days

Health

Private medical insurance and dental insurance

Employee assistance programme

Digital GP services

#LI-SK1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.