Aftersales Advisor - Toyota

Snows Group; Paignton; On-site; GBP 26,000 - 35,000; Full time

Job summary

Join a forward-thinking automotive retailer as an Aftersales Advisor in Paignton! This role focuses on delivering exceptional customer service while coordinating service activities between customers and technicians. You'll have the opportunity to work in a dynamic environment, ensuring customer satisfaction and maximizing workshop efficiency. With full training and support, along with excellent development opportunities, this position is perfect for those looking to grow in the automotive industry. Enjoy a range of benefits including generous holiday entitlement and life assurance as you contribute to a thriving team.

Benefits

30 days holiday including bank holidays

Birthday day off

Discounted MOTs, service, and parts

Life Assurance benefit

Employee Assistance Programme

Contributory pension scheme

Excellent development opportunities

Qualifications

• Strong customer service skills with attention to detail.
• Ability to organize and meet deadlines effectively.

Responsibilities

• Coordinate service activities and maximize workshop utilization.
• Provide estimates and ensure accurate ordering of parts.

Skills

Customer Service

Attention to Detail

Organizational Skills

PC Literacy

Time Management

Tools

Microsoft Office

Web Applications

Job description

Location: Paignton Region Devon

Category: Toyota - Paignton (STPa)

Vacancy Type: Permanent/Full Time

Salary: £26,000 - £35,000 OTE Competitive salary (Uncapped)

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. Due to continued success, we are currently on the lookout for an Aftersales Advisor to join our Snows Toyota dealership in Paignton.

Your day

As an Aftersales Advisor, you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximizing workshop utilization and acting on opportunities to sell additional products, services, and parts.

Your day will include:

• Understanding and qualifying the customers' service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
• Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
• Arranging where appropriate loan car/delivery or collection for customer.
• Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
• Collating and submitting warranty claims as per the manufacturer’s requirements.
• Working as a full member of the dealership team to provide excellent customer service.

Have you got what it takes?

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Delivers a result and makes things happen.
• Delivers excellent customer service.

What is in it for you?

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, including bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part-time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependent – tool box insurance

Hours of work:

Monday to Friday 08:30 - 18:00 (with 1 hour for lunch)
Saturdays 08:30 - 13:00 (1 in 3 rota)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.