Aftersales Advisor - Gravesend Ford

Essex Ford; Gravesend; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a leading Ford dealership as an Aftersales Advisor in Gravesend. This full-time role involves providing excellent customer service, updating clients on vehicle servicing, and booking vehicles. Enjoy benefits like 30 days holiday and career development support.

Benefits

30 days holiday including bank holidays

Discounts on MOTs, services, and parts

Life assurance at no cost

Discounted gym memberships

Retailer discount portal

£1,000 referral scheme

Full training and career development support

Qualifications

• Experience in automotive aftersales or service advising preferred.
• Full UK driving license required.

Responsibilities

• Update customers on vehicle status and required work.
• Book vehicles into the workshop.
• Achieve performance targets through upselling.

Skills

Organizational skills

Customer service experience

Attention to detail

Job description

Allen Motor Group is currently seeking an Aftersales Advisor to join our Ford dealership in Gravesend. Using excellent customer service skills, you will keep customers informed about their vehicle servicing, answer questions, and provide consultancy on their vehicle needs.

Key responsibilities include:

1. Updating customers on their vehicle status and required work
2. Ensuring all information is accurately recorded and stored
3. Booking vehicles into the workshop
4. Achieving performance targets through upselling products
5. Adhering to GDPR guidelines

Don't just take our word for it—see what Ash, one of our Aftersales Advisors, has to say about the role: https://youtu.be/YZZ5ddKnMjI

This full-time, permanent position offers a 46.33-hour workweek, Monday to Friday, with 1 in 4 Saturdays, a basic salary up to £30,000, and an OTE of £36,000. The role reports to the Aftersales Manager.

Experience is not essential. We welcome applications from individuals with a background in automotive aftersales or service advising, as well as those looking to start their automotive career. The key attributes we seek include:

• Excellent organizational and administrative skills
• A full UK driving license
• Strong attention to detail
• Customer service experience (highly advantageous)
• Experience with computer systems

Why choose Allen Motor Group? Benefits include:

• 30 days holiday including bank holidays, increasing with service length
• Discounts on MOTs, services, and parts
• Life assurance at no cost
• Discounted gym memberships
• Retailer discount portal
• £1,000 referral scheme
• Full training and career development support

We promote an inclusive workplace that values diversity. Join us and be part of a team where everyone matters.

Apply now to be considered for this opportunity.

Location: Gravesend Ford, Gravesend, Kent, UK, DA11 9BJ

Salary: £30,000 - £36,000 OTE

Type: Permanent, Full-time

Posted: 3 days ago

Closing date: 27/06/2025

Job reference: DS1309797GraAAGF