Aftersales Advisor - Customer Experience Pro

Stoneacre; Grantham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Bonus scheme

Training and development

Career progression opportunities

Contributory pension

Uniform provided

Long service rewards

Customer referral rewards

Employee discounts

Discounts on retailers and dining

Wellness programme

Free parking

Job summary

Stoneacre is seeking an Aftersales Advisor to join our team in the UK. You will deliver exceptional customer service, manage the flow of information between workshop and customers, and contribute to maintaining high standards of aftersales care.

The role covers parts and service, with a focus on accurate parts distribution, stock management, and effective communication to ensure customer satisfaction and timely vehicle turnaround.

Qualifications

• Exceptional customer service and strive to exceed customer expectations.
• Excellent communication skills across telephone, email and face-to-face interactions.
• Minimum 1 year of service advisor experience.
• Experience with RTC & Kerridge/ADP systems preferred; training can be provided.

Responsibilities

• Distribute parts efficiently to workshop technicians.
• Sell parts to retail and trade customers via phone, online and in person.
• Maintain stock levels and manage orders and deliveries.
• Identify parts using the Electronic Parts Catalogue and DMS system.
• Source parts for internal and external customers and pick parts.
• Manage all customer communications on behalf of the dealership.
• Identify service needs and agree work with customers and timelines.
• Coordinate with workshop to confirm vehicle completion times.
• Carry out visual inspections for any damage on customer vehicles.
• Provide progress updates to customers and process invoices.

Skills

Customer service

Communication

Time management

Teamwork

Tools

RTC Systems

Kerridge/ADP

Job description

Stoneacre is seeking an Aftersales Advisor to join our team in the UK. You will deliver exceptional customer service, manage the flow of information between workshop and customers, and contribute to maintaining high standards of aftersales care.

The role covers parts and service, with a focus on accurate parts distribution, stock management, and effective communication to ensure customer satisfaction and timely vehicle turnaround.