Aftersales Advisor - Coventry Ford

Essex Ford; Coventry; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading Ford dealership is seeking an Aftersales Advisor in Coventry. This full-time role offers a competitive salary of £30,000 with an OTE of £36,000, plus numerous benefits including extensive training and discounts. Whether you have experience or are starting your career in automotive, Allen Motor Group welcomes your application!

Benefits

30 days holiday including bank holidays

Discounts on MOTs, services, and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

£1,000 refer a friend scheme

Full training and support

Qualifications

• No prior experience required; applications welcome from those new to automotive careers.
• Strong desire to provide excellent customer service.
• Ability to manage and update customer information accurately.

Responsibilities

• Update customers on vehicle status and required work.
• Book vehicles into the workshop and achieve performance targets by upselling.
• Ensure adherence to GDPR guidelines.

Skills

Organisational skills

Customer service

Attention to detail

Education

Full UK driving licence

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Coventry. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines
  
  

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £36,000 reporting to the Aftersales Manager.

Do I need experience?

Skills

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems
  
  

Why Allen Motor Group?

Benefits

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group
  
  

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

To be considered for this opportunity please apply now

Aftersales Advisor - Coventry Ford

Coventry, West Midlands, United Kingdom

CV3 4AA

£30,000 - £36,000 OTE per year

Permanent - Full-time

Posted today

Closing date: 01/08/2025

Job reference: DS1334553CovAACF