Aftersales Advisor

Eden Motor Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive group in Oxford is seeking an Aftersales Advisor. The ideal candidate must demonstrate excellent customer service and communication skills, with a professional and reliable demeanor. This customer-facing role requires team collaboration as well as the ability to work independently. Previous experience in the motor trade or retail is beneficial but not mandatory. Join a positive environment that values staff development and service excellence.

Benefits

Up to 33 days holiday per annum

Access to Perkbox for discounts

Discounts on vehicle purchases

Extra paid day off for family events

Paid day off on birthday

Death in Service benefit

Enhanced workplace pension scheme

Flexible working hours

Cycle to Work scheme

In-house management development scheme

Comprehensive training

Loan of Eden Limo for family events

Qualifications

• Motor trade or retail customer service experience is advantageous.
• Professional and presentable demeanor.
• Ability to prioritize workload.

Responsibilities

• Assist incoming customers and prospective customers daily.
• Work as part of a team while maintaining individual initiative.

Skills

Excellent customer service skills

Good communication skills

IT skills

Ability to work on own initiative

Reliability

Team player

Job description

Aftersales Advisor

Eden Motor Group

• Location: Oxford
• Type: Permanent
• Hours: Full-time
• Posted: 17 hours ago

If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.

We are looking for an Aftersales Advisor to join our team at Eden Oxford. You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

In return we will provide you with a competitive salary as well as the following Eden benefits:

• Rewarding loyalty with up to 33 days holiday per annum
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• A paid day off on your birthday
• Death in Service benefit of 4 x salary
• Workplace pension scheme offering enhanced employer contributions
• Flexible working hours
• Cycle to Work bike purchase scheme through salary exchange
• Access to Eden Elite, an in-house management development scheme
• Comprehensive in-house training with our dedicated training department
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.