Aftersales Adminitsrator

Aftersales Administrator

Citygate Warranty Team, Wooburn Green

Permanent

£34,000 OTE

Overview

Process claims for alternative transport, ensuring that customer mobility needs are met while their car is off the road, using the Mobex VWG system.

Key Responsibilities:

1. Document Review: Review job cards, diagnostic reports, and part order numbers to process mobility requests.
2. Issue Resolution: Refer back to the Aftersales Manager or Parts Department to resolve any questions or problems.
3. Claim Preparation: Prepare relevant documents needed to make a claim for alternative transport.
4. Submission to Manufacturer: Submit requests to the manufacturer using the Mobex system.
5. Rejection Handling: Work on correcting and resubmitting claims if they are rejected.
6. Parts Order Management: Keep track of parts orders and related documentation.
7. Authorisation Updates: Ensure that authorised timescales are updated and extended as necessary.
8. Record Keeping: Maintain records for auditing purposes.
9. Query Handling: Respond to Mobex and site queries, ensuring all claims administration is in order.
10. Meetings and Training: Attend required meetings and training programs to stay up to date.
11. Team Support: Provide assistance to other team members as needed.

What's in it for you?

With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

1. Access to our in-house training academy for everyone
2. Internal career progression opportunities across our various brands and locations
3. High street discounts
4. Wellbeing portal
5. Employee assistance programme
6. Purchase, service and parts discounts
7. Employee referral scheme
8. Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme