Aftersales Administrator

BCA Group; Bristol; On-site; GBP 30,000; Full time

Job summary

A leading automotive service provider is seeking an Aftersales Administrator in Bristol to deliver exceptional customer service and manage vehicle production processes. The ideal candidate will have strong communication skills and a keen attention to detail. This is a permanent position offering a competitive salary of £29,429, with additional benefits including a pension scheme and support programs.

Benefits

Company Pension Scheme

Employee Assistance Programme

Enhanced maternity and paternity leave

Access to trained mental health first aiders

Responsibilities

• Deliver high quality customer service to buyers.
• Administer the vehicle production and collection process.
• Provide counter service to customers and visitors.
• Support buyers in resolving queries and complaints.
• Liaise with claims team to resolve issues.

Skills

Excellent customer service skills

Attention to detail

IT skills Salesforce

Decision making & problem solving

Influencing & communicating

Team Player

Job description

Job Role – Aftersales Administrator (Driving Licence Required)

Salary - £29,429 (£14.11/hour)

Location – BCA Avonmouth

Working Hours - 40 hours a week, 5 days over 7 (weekend hours on rota basis)

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

- Vehicle production administration, including data entry and document management.

- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

- Excellent customer service skills.

- Excellent attention to detail.

- IT skills Salesforce

- Decision making & problem solving

- Influencing & communicating

- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDHP