Aftermarket Service Coordinator

Ingersoll-Rand plc; Bradford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexi Time

Westfield Health

25 days annual leave

On-site parking

Cycle to Work

Employee share programme

Job summary

Gardner Denver, part of Ingersoll Rand, seeks an Aftermarket Service Coordinator in Bradford, West Yorkshire. You will be the central link between customers, mobile service engineers, and internal teams, ensuring service work is planned, orders are processed, and invoicing completed smoothly.

Join a global engineering organisation to develop expertise across service operations, ERP systems, and customer service within our Aftermarket team in a site-based role.

Qualifications

• Strong administration and organisational skills.
• Excellent customer service and communication abilities.
• Good Microsoft Office skills, especially Excel.
• Experience with ERP systems such as SAP and Salesforce.
• Experience in service, engineering or aftermarket environments.

Responsibilities

• Create and manage service and parts orders through SAP.
• Coordinate parts deliveries to engineers and customers.
• Process engineer service documentation with accurate labour and materials.
• Monitor WIP and support KPI targets.
• Maintain service records for reporting.
• Check stock and support quotations.
• Ensure data is up to date across SAP and CRM systems.
• Provide customer service and technical support by phone and email.
• Collaborate with colleagues to resolve issues.
• Support wider Aftermarket team activities and improvements.
• Schedule service and coordinate engineers.
• Support preventative maintenance and service agreements.

Skills

Administration

Customer service

Communication

Attention to detail

Multitasking

Tools

SAP

Salesforce Field Service

CRM

Job description

Gardner Denver, part of Ingersoll Rand, delivers market-leading products, services, and engineered solutions across the Low Pressure, Vacuum, Transport, and IRES Engineered Solutions sectors. Supporting customers across a wide range of industrial and transport applications, we combine engineering expertise, innovation, and aftermarket excellence to provide solutions that improve performance, reliability, and efficiency.

At our Bradford, West Yorkshire facility, we design, machine, assemble, install and support our complete range of Bulk Powder and Liquid Compressor systems for road transport vehicles. Providing customers with full lifecycle support is at the heart of what we do, from concept design and manufacturing through to installation, commissioning, and ongoing aftermarket service delivered by our dedicated team of mobile service engineers.

Job Summary

As an Aftermarket Service Coordinator, you will be the central point of coordination between our customers, mobile service engineers, and internal support teams. You'll help ensure service work is planned effectively, customer requirements are met, and jobs are processed efficiently from order creation through to invoicing. Your work will play a vital role in delivering the exceptional customer experience that Gardner Denver is known for.

• Creating and managing service and parts orders through SAP.
• Coordinating parts deliveries to engineers and customers.
• Processing engineer service documentation, ensuring labour, materials, and follow-up actions are correctly captured and invoiced.
• Monitoring and managing Work in Progress (WIP) to support departmental targets.
• Maintaining service and maintenance records to support operational KPI reporting.
• Checking stock availability and supporting parts identification and quotations.
• Ensuring information is accurately maintained across SAP, FSL and other business systems.
• Providing excellent customer service and technical support via telephone and email.
• Working collaboratively with colleagues to resolve customer issues and deliver outstanding service.
• Supporting wider Aftermarket team activities and continuous improvement initiatives as required.
• Service scheduling and engineer coordination.
• Supporting preventative maintenance and service agreement customers.

What We're Looking For

We're looking for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and has a proactive approach to solving problems. The ideal candidate will have:

• Strong administration and organisational skills.
• Excellent customer service and communication skills.
• Good Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail.
• Experience working with ERP systems such as SAP.
• Experience using Salesforce Field Service or CRM systems.
• Experience working in a service, engineering, manufacturing, transport, or aftermarket environment.
• Knowledge of customer invoicing and WIP management.
• Experience supporting field-based engineering teams.

This role offers an excellent opportunity to develop skills across service operations, aftermarket support, ERP systems, customer service, and field service management within a global engineering organisation. Successful candidates will have opportunities to broaden their experience and progress within the wider Ingersoll Rand business.

Location & Working Arrangements

Bradford, West Yorkshire

This is a fully site-based position, working as part of our collaborative Aftermarket team .

Why Join Us?

At Gardner Denver, part of Ingersoll Rand, you'll be joining a supportive team where your contribution makes a genuine difference to our customers and business success. In return, we offer an excellent benefits package including:

• Flexi Time
• Westfield Health medical cover
• 25 days annual leave plus bank holidays
• Option to purchase up to 5 additional days' holiday
• Free on-site parking
• Death in Service benefit (4x salary)
• Cycle to Work scheme
• Employee Assistance Programme
• Refer a Friend scheme
• Electric Vehicle salary sacrifice scheme (following probation)
• Employee Share Programme with shares equivalent to 10% of salary after one year's service

If you're an organised, customer-focused professional looking to develop your career within a global engineering business, we'd love to hear from you. Join our Bradford team and play a key role in delivering exceptional service to customers across our Low Pressure, Vacuum, Transport and IRES Engineered Solutions businesses.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

Lean on us to help you make life better

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected under applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.