Aftermarket Business Development Manager

Bilfinger UK; West of England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Bilfinger UK is seeking a senior aftermarket sales leader to drive profitability and customer satisfaction in the UK. You will shape strategy, manage quotes and orders, and work with Sales, Engineering and Aftermarket teams to hit annual targets.

The role requires 5+ years in aftermarket sales, strong CRM and SAP ERP experience, and a focus on pricing, growth, and customer service excellence. Located in the UK, with national scope for aftermarket activities.

Qualifications

• Bachelor-level degree or higher in a chemical or instrumentation field.
• 5+ years within aftermarket sales or related process industries.
• Proven track record in pricing strategies and achieving sales targets.
• Strong CRM experience (Salesforce, nZERO) and demand forecasting.
• Knowledge of SAP ERP order handling and commercial processes.

Responsibilities

• Lead aftermarket sales strategy and annual plan execution.
• Maintain customer relationships and identify growth opportunities in aftermarket segments.
• Collaborate with Sales and Engineering to align quotes, orders and revenue targets.
• Monitor KPIs such as on-time quotations, POs processing time and timely invoicing.
• Support contract negotiations and partnerships to maximize profitability.

Skills

Sales

Aftermarket

Pricing

CRM

Project management

Excel

Education

Chemical or Instrumentation degree

Tools

SAP ERP

Salesforce

nZERO Portal

Job description

Bilfinger is a leading international industrial services provider, driving efficiency and sustainability for the process industry. With about 31,000 employees and over €5.4 billion in revenue in 2025, we offer solutions in consulting, engineering, manufacturing, maintenance, turnarounds, and digital applications across key sectors like energy, chemicals, pharma, and oil & gas.

Shape the future with Bilfinger UK: With a strong commitment to sustainability, Bilfinger UK stands out as a premier provider of engineering and maintenance services. For over 50 years, Bilfinger UK has consistently pushed the boundaries of innovation, delivering advanced solutions that support industries, infrastructure, and communities across the United Kingdom.

As a key member of the globally respected Bilfinger Group, Bilfinger UK has built a reputation as a versatile leader, offering both onshore and offshore services. From energy and utilities to pharmaceuticals and petrochemicals, the company’s broad expertise across various sectors makes it a trusted partner in the industry, as well as a work environment where you can develop your potential.

At Bilfinger, we offer a work environment where you can learn and grow. Join us and be part of a team shaping the future!

The Role

• Achieve the profitability targets of the aftersales department in-line with Annual Plan.
• Ensure customer satisfaction is maintained enabling repeat business.
• Ensure margin and cash flow expectations are in-line with group parameters.
• Work closely with sales and engineering teams to align efforts and goals.
• Oversee and ensure quotations and order handling follow the published departmental procedures, with quarterly reviews.
• Demonstrate and Support Bilfinger nZERO Vision, Values, Goals and Objectives throughout the team.

Key Responsibilities

Strategy & Management

• Support the development of aftermarket sales strategies aligned with company objectives and budget.
• Identify opportunities for growth and market expansion within the aftermarket segment including equipment upgrades.
• Work closely with Aftermarket team to identify opportunities to increase self-generated sales (SGS) and spare parts.
• Support the continued improvement to process and procedural changes as the department expands and focusses on efficiency to maximise customer satisfaction and profitability.
• Support the Group Aftermarket Commercial Manager to enhance the customer experience from quote to delivery of service / goods.
• Identify and develop third party partnerships/distributorship, as directed.
• Provide direction, mentoring and development support to relevant members of Aftersales sales team e.g. contract management and commercial awareness.
• Support the Group’s People, Customer and Process strategies.
• Demonstrate working style that always promotes and upholds Bilfinger nZERO’s values and behaviours.

Sales

• Contribute to the Annual Business Plan and Latest Estimate Quarterly Reports and take necessary actions to ensure Group Sales targets are met.
• Review and provide regular updates on sales performance and implement corrective measures when necessary.
• Ensure relevant KPIs met e.g. 95% on time quotations submitted to due date, POs reviewed and handed over within 2 days of receipt, orders billed within 1 week of completion.
• Develop and maintain relationships with key aftermarket customers and partners.
• Contribute to pricing strategies for aftermarket products and services to maximise profitability.
• Review and feedback on market trends and competitive landscape to support pricing strategy changes.

Marketing and Promotion

• Contribute to promotional campaigns and collateral materials for aftermarket products / services.
• Support initiatives to increase aftermarket product awareness and demand.

Customer Relationship Management

• Log, manage and maintain the appropriate CRM system Opportunity entries (Salesforce and nZERO Portal)
• Support strong relationships with aftermarket customers, understanding their needs and preferences.
• Address customer enquiries, concerns, and complaints in a timely and professional manner.
• Liaise with internal teams to provide accurate and timely forecasts e.g. Service and Sales.
• Support contract negotiations as required.

Reporting and Planning

• Liaise with customers and aftermarket colleagues to establish an order outlook forecast into Aftermarket Service submitted to management on a monthly basis.
• Report on order bookings performance monthly and identify and implement improvements to meet or exceed budget and provide quarterly forecasts.
• Contribute to market analysis and demand forecasting to anticipate future aftermarket sales trends.
• Contribute to annual budgets and forecasts for aftermarket sales revenue.

Compliance

• Contribute to and follow department documented processes/forms/templates.
• Comply with appropriate Delegation of Authority limits.
• Understand and implement the necessary ‘battle of the forms’ to ensure all business is conducted on Bilfinger nZERO approved Ts&Cs.

Other

• Ad hoc tasks where required.
• Report industry developments and best practices in aftermarket sales and incorporate relevant strategies into the business.
• Identify process improvements to enhance efficiency and effectiveness in aftermarket operation.
• Responsible for their own health and safety and that of others in line with the nZero procedures.

Qualifications

Experience & Qualifications

• Degree/HND Chemical or Instrumentation background.

Skills

• Competency in Office 365 - Word, Excel, Outlook, PowerPoint, Teams, SharePoint.
• Previous Sales experience ideally within a process analysis/technical sales environment.
• Project management experience would be desirable.
• Excellent numeric and analytical skills
• SAP ERP system use for order handling of bespoke orders

Experience

• Have a minimum of at least 5 years’ experience within the utilities, process, oil & gas, petrochemical, power, steel or pharmaceutical industries.
• Strong understanding of aftermarket sales channels, pricing strategies, and customer relationship management.
• Proven experience in aftermarket sales, preferably in a managerial role.
• Experience in directly handling clients with any commercial queries
• Experience contributing to annual business plans
• Experience producing annual business plans

Knowledge

• Contractual arrangements such as liquidated damages, performance bonds, performance guarantees and warranties.
• Good knowledge of industrial instrumentation and system integration.
• Good knowledge of Gas quality and metering installations (incl. Biomethane)
• Intellectual property arrangements i.e. licence / distribution agreements.

For additional information please contact Leo Andrew Carvel Taylor by email [e-mail].

Bilfinger is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability or other characteristics protected by law.