Aftercare Operative

Deeley Group; West Midlands Combined Authority; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading construction and property development company is seeking an Aftercare Operative to join their expanding team. The ideal candidate will be engaged in maintenance tasks, working directly with customers and subcontractors. This position requires a minimum of 5 GCSEs, experience in the construction industry, and strong communication skills to manage customer expectations effectively.

Qualifications

• Minimum 5 GCSEs including English/Maths Grade C/4 or above.
• Experience in construction or customer care preferred.
• IT literate with general building maintenance skills.

Responsibilities

• Carry out general building maintenance and defect correction tasks.
• Engage with subcontractors and customers to arrange access.
• Ensure adherence to quality management, health and safety standards.

Skills

Communication

Multi-skilled in general building maintenance

Organisational skills

Initiative

Education

5 GCSEs including English/Maths Grade C/4 or above

Job description

Deeley are recruiting for an Aftercare Operative to provide a range of trade skills to correct defects and maintenance tasks for customers and internally.

About Deeley

Deeley was established in 1936 by George W. Deeley and has become a highly successful construction and property development company working on a wide range of projects across the Midlands.

As a family business we have been establishing trust over 85 years with our long term sustainable and profitable construction and development partnerships for a broad base of clients.

The Group is currently enjoying a period of increased activity and has set targets for growth. We are now looking for an experienced candidate to join our team and deliver ‘The Deeley Way’.

Your new role

The successful candidate will work as part of the Aftercare Team providing a wide range of tasks including direct involvement in construction work, correction of defects and maintenance.

Your core duties will include:

• Carrying out maintenance, defect and general building tasks as directed by the Aftercare team, including but not limited to; carpentry, tiling, painting and decorating, mastic, plastering and plumbing.
• Contacting customers to arrange property access to carry out, providing reasonable notice to the customer.
• Engagement with sub-contractors as required.
• Ensure all activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Maintaining and support values and reputation of the Company, with all staff, customers, suppliers, partners and regulatory/official bodies.
• Use of Aftercare systems, processes and procedures.

Skills and experience you will need

You will have minimum 5 GCSE's including English/Maths Grade C/4 or above along with previous experience in a similar role. Ideally you will have experience in the Construction industry in a customer care or aftercare team. You must be IT literate and be multi-skilled in general building maintenance and repairs.

The ideal candidate will have excellent communication skills both written and verbal, along with excellent organisational skills and the ability to take initiative. You will be able to be flexible to the needs of different people and be able to develop effective relationships both internally and externally.

You will need to be able to manage customer expectations and have high quality standards.