Aftercare Manager

Building Careers UK; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for an experienced Aftercare Manager to lead the post-completion phase of residential and mixed-use developments. This pivotal role focuses on ensuring client satisfaction, managing defect resolution, and fostering strong relationships with stakeholders. You will be the primary contact for clients, coordinate defect resolutions, and implement aftercare processes to enhance customer experience. If you possess a strong understanding of construction processes and excellent communication skills, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in aftercare/defects management in construction.
• Strong understanding of construction processes and building regulations.

Responsibilities

• Serve as the primary contact for clients after project completion.
• Manage defect resolution and improve customer satisfaction.
• Conduct post-completion inspections and maintain records.

Skills

Interpersonal Skills

Communication Skills

Proactive Issue Resolution

Project Management

Job description

A well-established property developer is seeking an experienced Aftercare Manager to oversee the post-completion phase of newly completed residential and mixed-use developments.

This role is crucial in ensuring client satisfaction, managing defect resolution, and maintaining strong relationships with stakeholders.

Key Responsibilities:

• Serve as the primary point of contact for clients after project completion.
• Manage and coordinate the resolution of defects and snagging issues.
• Develop and implement aftercare processes to improve customer satisfaction.
• Liaise with subcontractors and suppliers to ensure timely resolution of issues.
• Conduct post-completion inspections and follow-up visits.
• Maintain accurate records of all aftercare activities, including client communications and remedial works.
• Provide feedback to the construction and project teams to help refine future projects.
• Ensure compliance with health, safety, and quality standards.

Qualifications & Experience:

• Proven experience in a similar aftercare/ defects manager role on residential or commercial construction projects.
• Strong understanding of construction processes and building regulations.
• Strong interpersonal and communication skills, along with a proactive approach to issue resolution, and the ability to manage multiple projects simultaneously.