Aftercare Coordinator - Property Defect Resolution (Hybrid)

Lloyds Banking Group; Manchester; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Lifestyle discounts

24 days holiday + bank holidays

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Living in Manchester is seeking an Aftercare Coordinator to deliver a seamless customer experience while coordinating defect resolution. You will be the central contact for defects, logging issues, coordinating with developers, managing agents and contractors, and ensuring timely updates.

Using FixFlo and internal systems, you will track the full defect lifecycle to end of defects sign‑off, arrange access, and drive SLA performance.

Qualifications

• 2+ years' experience in the residential property sector.
• Strong organisational skills and excellent attention to detail.
• Excellent communication skills - able to build trust and manage expectations.
• Ability to work under pressure and prioritise effectively.
• Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry.
• Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers.
• Proficiency in Microsoft Office and defect management platforms (e.g., FixFlo).

Responsibilities

• Be the first point of contact for Property Managers, escalating reported repairs to defects and ensuring clear communication and timely updates throughout the resolution process.
• Log, triage, and track defects using FixFlo and other internal systems, coordinating with suppliers and internal teams to achieve swift resolution.
• Coordinate access and appointments with customers, contractors, developers, and managing agents.
• Hold regular meetings with developers to drive SLA performance and ensure accountability and escalated to Head of Aftercare any blockers.
• Maintain systems, schedules, spreadsheets, and shared folders, ensuring consistency and accuracy across all platforms.
• Keep teams informed of key dates, updates, and handovers, and issue calendar invites for all relevant appointments.
• Update systems and log all information accurately, including maintaining filing discipline within the shared central mailbox.
• Support the full defect lifecycle, including logging, coordinating, monitoring, and progressing defects through to End of Defects sign‑off with developers, managing agents, and third parties.
• Coordinate End of Defects inspections and remedial works i.e. arranging access, communicating updates to customers and external parties, ensuring works are completed to required standards, and escalating delays where necessary.

Skills

Strong organisational skills

Excellent communication

Ability to work under pressure

Attention to detail

Team player

Tools

FixFlo

Microsoft Office

Job description

Lloyds Living in Manchester is seeking an Aftercare Coordinator to deliver a seamless customer experience while coordinating defect resolution. You will be the central contact for defects, logging issues, coordinating with developers, managing agents and contractors, and ensuring timely updates.

Using FixFlo and internal systems, you will track the full defect lifecycle to end of defects sign‑off, arrange access, and drive SLA performance.