Aftercare Assistant/ Administrator for high end property developer

Place Recruitment LTD; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une agence de recrutement recherche un coordinateur après-vente pour un promoteur immobilier de luxe à Londres. Le poste implique la communication entre clients et entrepreneurs pour garantir un service de qualité dans la gestion de projets de maintenance. Si vous êtes organisé(e) avec un excellent sens du service client, rejoignez une équipe dynamique qui valorise ses employés avec des événements et des avantages comme un plan de retraite et une assurance santé privée.

Benefits

Pension

Assurance santé privée

Événements d'équipe

Qualifications

• Expérience avec des clients haut de gamme par téléphone et email.
• Compétences informatiques exceptionnelles, notamment en MS Excel et Outlook.
• Personnalité robustes et positive, capable de travailler sous pression.

Responsibilities

• Coordonner les contrats pour la maintenance des propriétés.
• Gérer la communication entre clients et entrepreneurs pour l'entretien.
• Vérifier les rapports de maintenance et signer les contrats.

Skills

Service Client

Gestion du Temps

Communication

Tools

MS Excel

MS Outlook

SimPro

Job description

We have a fantastic new role! Working for a high-end property developer who renovates multi-million-pound properties to UHNWI across London. The role is to provide aftercare assistance to their clients, providing dedicated, confidential and highly organised support with property maintenance projects.

You will be able to coordinate contractors to go to properties needing maintenance support, including the following duties.

• Communicate between clients and contractors to arrange all types of maintenance and keep an accurate record on the maintenance schedule. Managing diaries. Check maintenance reports from contractors and advise clients of any remedial works required. Check and sign contracts for Aftercare package. Process weekly timesheets. Gather information from contractors for Aftercare renewals. Check invoices received and raised payment certificates. Keep a record of maintenance and remedial costs.

We are looking for a highly organised person with exceptional client service skills, the ability to work on several different tasks at once, a solution-driven mindset, and a high level of discretion.

Experience and skills required:

• Previous experience dealing with high end clients over the phone and email. Excellent computer skills, including proficiency in MS Excel and Outlook. Clear and articulate telephone manner. Strong English skills, both written and verbal. Have a robust and positive personality with the ability to work under pressure is essential. Ability to adapt and switch between tasks as required. Preferred experience with diary management systems, particularly SimPro. Familiarity with raising Purchase Orders and quotes. Experience in organising and managing sub-contractors.

The client has a fantastic, long-standing team that all works closely together. They host events across the year for their staff, and benefits include pension and Private healthcare.

The office is near Hendon station with good transport links from St Pancreas and Northern line.

The role starts five days a week in the office but doesn't offer some flexibility to WFH 1 day a week in the future.