Aftercare Assistant/ Administrator for high end property developer

Place Recruitment LTD; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Aftercare Coordinator to support high-end property maintenance projects. This role involves coordinating contractors, managing client communications, and ensuring meticulous record-keeping. The ideal candidate will possess exceptional organizational skills and a strong client service orientation, thriving in a dynamic environment. With the potential for flexible working arrangements in the future, this position offers a collaborative team atmosphere and valuable benefits, including pension and private healthcare. Join a team that values excellence and client satisfaction!

Benefits

Pension

Private Healthcare

Qualifications

• Experience dealing with high-end clients via phone and email.
• Ability to handle multiple tasks with discretion and a solution-driven mindset.

Responsibilities

• Coordinating contractors for maintenance support.
• Communicating with clients and managing maintenance schedules.
• Processing timesheets and managing invoices.

Skills

Client Service Skills

Organizational Skills

Communication Skills

Solution-Driven Mindset

MS Excel

MS Outlook

Diary Management

Tools

SimPro

Job description

We have a fantastic new role! Working for a high-end property developer who renovates multi-million-pound properties for UHNWIs across London. The role is to provide aftercare assistance to their clients, offering dedicated, confidential, and highly organized support with property maintenance projects.

Responsibilities include:

1. Coordinating contractors to attend properties requiring maintenance support.
2. Communicating between clients and contractors to arrange maintenance and maintaining accurate records of schedules.
3. Managing diaries and checking maintenance reports from contractors.
4. Advising clients on remedial works and signing contracts for Aftercare packages.
5. Processing weekly timesheets, gathering information for renewals, and managing invoices and payment certificates.
6. Keeping records of maintenance and remedial costs.

Candidate profile:

• Highly organized with exceptional client service skills.
• Ability to handle multiple tasks with a solution-driven mindset and discretion.
• Experience dealing with high-end clients via phone and email.
• Proficiency in MS Excel and Outlook; familiarity with diary management systems like SimPro preferred.
• Strong English communication skills, both written and verbal.
• Experience with raising Purchase Orders and quotes, managing sub-contractors.
• Robust personality capable of working under pressure and adapting to changing tasks.

Additional information:

The team is long-standing and collaborative. Benefits include pension and private healthcare. The office is near Hendon station, with good transport links from St Pancras and the Northern line. The role is five days a week in the office, with potential future flexibility for WFH one day a week.