After Sales Manager for Denza UK

BYD Europe; Hounslow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the electric vehicle sector is seeking an After-Sales Manager to establish operations for its new premium brand in the UK. This role involves building a service network, managing aftersales projects, and ensuring service readiness at launch, offering a unique opportunity to shape customer experiences in a fast-evolving market.

Benefits

Performance and experience-based competitive remuneration

Scottish Widow workplace pension

25 days paid holidays + public holidays

On-site free parking

Commute allowance

Department & company wide teambuilding events

Qualifications

• Strong experience in automotive After Sales operations.
• Several years of relevant professional experience, preferably around 10 years.
• Fluency in English, both spoken and written.

Responsibilities

• Establish and manage Denza’s After Sales operations in the UK.
• Develop and manage a high-quality service partner network.
• Drive and manage cross-functional aftersales projects.

Skills

Stakeholder management

Communication

Project management

Problem-solving

Job description

Denza is the new brand from BYD. The world's largest manufacturer of electrified cars, headquartered in Shenzhen (China), is also coming to the UK this year with its new premium brand Denza. One of the first models from the new BYD brand is the Z9 GT shooting brake, featuring unique technical specifications.

As Denza enters the UK market, we are seeking a passionate and hands-on After-Sales Manager for the United Kingdom to support the successful market entry and long-term positioning of the brand. In this role, you will take the lead in establishing Denza’s After Sales operations in the UK, acting as a key project manager and interface between Denza and the existing BYD After Sales and network development organisation.

You will be responsible for building a robust service partner network, ensuring full-service readiness at launch, and overseeing key aftersales projects in close collaboration with internal stakeholders and external partners. This position offers the unique opportunity to help shape the customer experience of a premium EV brand from the ground up, while leveraging the infrastructure and know-how of BYD, one of the world’s leading new energy vehicle manufacturers.

You will report directly to the UK head of after-sales.

Working location: Uxbridge, London

Key Objectives & Responsibilities:

• Establish and manage Denza’s After Sales operations in the UK in strong cooperation with the network team
• Act as the primary liaison between Denza and BYD's After Sales teams
• Develop and manage a high-quality service partner network
• Ensure full service readiness for market launch and beyond
• Drive and manage cross-functional aftersales projects
• All in close collaboration with BYD’s existing After Sales Organisation

Required Skills, Qualifications, and Experience:

• Strong experience in automotive After Sales operations and project management
• Excellent stakeholder management and communication skills
• Familiarity with the UK automotive service standards and dealer/service network structures
• Hands-on mentality with a structured, solution-oriented approach
• Fluency in English (spoken and written)
• Willingness to travel within the UK and to international locations. Approx. 50% travel
• Valid UK driver’s license required
• Several years of relevant professional experience, preferably around 10 years
• Has right to work in the UK

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

We are looking for a candidate with strong automotive After Sales experience, an entrepreneurial mindset, and the ability to build bridges between global and local teams in a fast-moving environment. with digital media and social influencers to ensure brand visibility and success.