After Sales Manager

JR United Kingdom; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Une entreprise automobile dynamique recherche un Aftersales Manager pour diriger les opérations de services et de pièces à Enfield. Vous serez responsable de l'efficacité opérationnelle et de la satisfaction client, avec une rémunération compétitive et des primes basées sur la performance. Ce rôle nécessite une expérience significative dans le secteur et des compétences en gestion.

Benefits

Primes mensuelles basées sur la performance

Avantages employés sur services et MOT

Opportunités de progression de carrière

Culture de travail collaborative

Qualifications

• 5+ ans d'expérience en tant qu'Aftersales Manager ou équivalent.
• Connaissance des lois sur la consommation et des processus de garantie.
• Capacité à diriger des équipes dans un environnement à rythme rapide.

Responsibilities

• Surveiller les opérations quotidiennes des départements de service et de pièces.
• Gérer et motiver le personnel pour offrir un excellent service.
• Gérer les problèmes clients avec calme et professionnalisme.

Skills

Leadership

Gestion des conflits

Connaissance des législations automobiles

Compétences en communication

Compétences IT

Job description

Social network you want to login/join with:

Alexander Gray Recruitment Limited t/a Amor Hire

Location:

london (enfield), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Location: Enfield (initially based in Watford for 1 month)
Salary: £45,000 £55,000 per annum + performance-based bonuses
Hours: Monday to Friday, 8:00am 6:00pm, plus 2 Saturdays per month
Reporting To: Chief Operating Officer (COO)
Employment Type: Full-Time, Permanent

Aftersales Manager

Location: Enfield (initially based in Watford for 1 month)
Salary: £45,000 £55,000 per annum + performance-based bonuses
Hours: Monday to Friday, 8:00am 6:00pm, plus 2 Saturdays per month
Reporting To: Chief Operating Officer (COO)
Employment Type: Full-Time, Permanent

About the Company

We are a busy, high-volume car supermarket, selling over 1,000 vehicles per month across our network. Known for our large stock, competitive pricing, and focus on customer satisfaction, we offer a fast-paced and customer-focused working environment. As a growing business, we are committed to continuous improvement and providing a professional aftersales experience that matches the quality of our sales operation.

Job Overview

We are seeking an experienced and driven Aftersales Manager to lead our service and parts operations in Enfield. This is a key leadership role within the business, requiring a proactive individual who can balance operational efficiency, staff management, and high levels of customer service in a fast-paced, high-demand dealership environment.

Key Responsibilities

• Oversee the day-to-day operations of the service and parts departments.

• Manage and motivate service advisors, technicians, and parts staff to deliver excellent service and performance.

• Handle escalated or dissatisfied customer cases professionallyturning complaints into positive outcomes while being firm when required.

• Diffuse difficult situations and prevent further escalation with empathy and professionalism.

• Drive strong service department performance across key KPIs including efficiency, labour sales, and parts usage.

• Monitor departmental profitability and control operating costs.

• Ensure legal and manufacturer compliance across all service and warranty work.

• Develop team capability through regular coaching, performance reviews, and training.

• Support operational excellence and ensure a consistent customer experience across the aftersales journey.

Requirements

• 5+ years' experience in an Aftersales Manager (or equivalent) role within a main dealership or car supermarket.

• Strong knowledge of motor industry legislation, warranty processing, and consumer law.

• Proven track record of managing customer issues with a calm, balanced, and outcome-focused approach.

• Capable of leading teams in a fast-moving, high-volume environment.

• Commercially aware with experience hitting departmental targets and improving margins.

• Excellent people and communication skills.

• Strong IT and administrative skills, including the ability to quickly learn new systems.

• Full UK driving licence essential.

What We Offer

• Competitive basic salary of £45,000 £55,000 per annum

• Monthly performance-based bonuses

• Opportunity to work in a thriving dealership environment with over 1,000 monthly car sales

• Strong career progression opportunities in a growing automotive group

• Employee discounts on servicing and MOTs

• Supportive and collaborative working culture

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