After Sales Manager

Automotive Recruitment Consultants Ltd; Burton-on-Trent; On-site; GBP 45,000 - 55,000; Full time

Job summary

A prestigious multi-franchised Dealer Group seeks an experienced Aftersales Manager to enhance customer satisfaction and operational efficiency in Staffordshire. The role encompasses managing a skilled team, driving financial performance, and ensuring compliance with manufacturer standards, making it ideal for an enthusiastic and customer-focused professional.

Qualifications

• Current Aftersales experience is essential.
• Experience within a brand is advantageous.
• Ability to maintain upper quartile CSI performance.

Responsibilities

• Manage a team of technicians and support staff.
• Develop Service Department Plans and Budgets.
• Monitor and improve customer service levels.

Skills

Customer Service

Team Management

Financial Management

Operational Efficiency

Job description

Aftersales Manager - Staffordshire

OTE £50 - £55K depending on experience

We have received an instruction from our Client, a multi-franchised Dealer Group, who are looking to recruit a successful and motivated Service Manager to work in one of their Dealerships in the Staffordshire area. This is an important role and requires candidates who can manage both volume and the added demands of manufacturer standards.

Managing a team of technicians, a Workshop Controller, and front of House staff.

Reporting to an Aftersales Manager.

The Role

This is an ideal role for an operationally successful and customer-centric Service Manager who wants to further their career with a market-leading brand.

Relevant Experience & Qualifications Required

• The successful candidate will be responsible for achieving the following:
• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required, including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing, and targets.
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets, and profit improvement targets.
• Create, agree, and implement sales, merchandising, advertising, and sales promotion plans to support the achievement of Service Department Plans and Budgets.
• Establish, implement, and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel.
• Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership.
• Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including workshop efficiency, debtors, and working capital.

Additional Requirements

• Current Aftersales experience is essential.
• Experience of working within a brand would be advantageous.
• PLC experience is desirable but not essential, as is brand experience working with volume brands.
• The successful candidate will be able to demonstrate how they have helped improve and maintain upper quartile CSI performance as well as consistently delivering above-budget financial results.

The Person

• Enthusiastic, friendly, and helpful.
• Committed to delivering an unparalleled level of customer service.
• Respectful and courteous to customers and colleagues.
• Resilient with a drive to succeed.
• Honest with high levels of integrity.

If you are interested in this role, please send your CV to [e-mail] or call Emma Curtis on 07834583994 for a confidential conversation. All applications will be treated in the strictest confidence.