After Sales & Commercial Excellence Manager

Iventa. The Human Management Group; Greater London; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work arrangements

Regular business travel

Competitive compensation

Job summary

Iventa. The Human Management Group is seeking an After Sales & Commercial Excellence Manager for an international B2B technology business. Based in Europe with hybrid work, the role bridges strategy and execution to grow service and transform sales.

You will shape service offerings, design scalable processes with KPIs and governance, and drive data-driven improvements across sales and service. Travel internationally as required.

Qualifications

• Commercially minded professional with experience in commercial excellence, sales operations, or service business development in an international B2B environment.
• Strong analytical skills with a hands-on approach and ability to work with business cases, KPIs, profitability analysis, and digital tools.
• Ability to lead cross-functional initiatives and align senior and operational stakeholders.

Responsibilities

• Develop aftersales into a profitable growth area by shaping service offerings and translating them into practical commercial concepts.
• Design scalable service and repair structures with business cases, governance, KPIs, and performance follow-up.
• Harmonize commercial processes across sales and service to improve speed, transparency, ownership, and customer responsiveness.
• Act as a key user of the digital sales tool to improve system usage, data quality, standards, dashboards, and adoption.
• Support sales transformation by structuring workstreams, aligning stakeholders, tracking progress, and ensuring measurable results.

Skills

Commercial acumen

Sales operations

Service business development

Data analysis

Digital sales tools

Tools

CRM systems

Data dashboards

Governance frameworks

Job description

Our client is an international B2B technology business looking for a commercially strong After Sales & Commercial Excellence Manager to drive service growth, process excellence, and sales transformation. This role offers strong visibility and the opportunity to build scalable commercial and service structures in an international environment. Acting as a bridge between strategy and execution, you will help translate growth ambitions into practical concepts, clear processes, and measurable results across sales and service.

After Sales & Commercial Excellence Manager

Europe-based, hybrid work

Your Role

• You will develop aftersales into a profitable growth area by shaping service offerings, identifying opportunities, and translating them into practical commercial concepts.
• You will design scalable service and repair structures, including business cases, governance, KPIs, and performance follow-up.
• You will simplify and harmonize commercial processes across sales and service to improve speed, transparency, ownership, and customer responsiveness.
• As key user of the digital sales tool, you will improve system usage, data quality, standards, dashboards, and user adoption.
• You will support sales transformation by structuring workstreams, aligning stakeholders, tracking progress, and ensuring measurable results.

Your Profile

You are a commercially minded professional with experience in commercial excellence, sales operations, or service business development in an international B2B environment. You combine strong analytical skills with a pragmatic, hands‑on approach and are confident working with business cases, KPIs, profitability analysis, and digital sales tools. Beyond your technical expertise, you know how to lead cross‑functional initiatives, create alignment between senior and operational stakeholders, and deliver results through influence, clear communication, and disciplined execution. With your resilient, data‑driven mindset, fluent English, and willingness to travel internationally when required, you are well equipped to make a tangible contribution to commercial performance and service growth.

Benefits

While this position will be based at one of our client's offices in Europe (in accordance with your personal preferences), hybrid work arrangements are certainly a possibility, combined with regular business travel.

The compensation package will be competitive and aligned with your experience, seniority, and country of employment. As an indicative range, the annual gross base salary is expected to be around € 90,000 to € 110,000, plus variable compensation.