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After Sales Advisor | OMEGA Market Street
The SWATCH Group
Greater London
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves assisting clients with their after sales service needs, ensuring impeccable customer service, and contributing to sales targets. You will interact with clients, conduct diagnostics, and perform essential interventions on timepieces, all while developing strong client relationships. If you have a passion for customer service and technical skills in timepiece repair, this opportunity is perfect for you. Join a team that values excellence and client satisfaction in a vibrant boutique environment.
Qualifications
- Strong customer service skills with a focus on client needs.
- Technical skills in timepiece repair and maintenance.
Responsibilities
- Assist clients with after sales service needs and warranty inquiries.
- Conduct diagnostics and perform quick service interventions.
Skills
Education
Tools
Job description
Working within our Customer Service department, this position is responsible to assist clients visiting our boutique for their after sales service needs alongside also working as part of the sales team.
- Interacting with clients to ascertain their service and warranty needs
- Propose necessary corrective intervention
- Conduct diagnostics with the view to create an estimate for the work required
- Perform quick service interventions on timepieces, in line with OMEGA standards
- Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.)
- Ultrasonic cleaning on cases and bracelets.
- Assist with stock management
- Assisting in the continuous achievement of sales targets
- Delivering impeccable customer service
- Developing strong client relationships and client records within the boutique
- Attend regular training and develop comprehensive product knowledge base
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