After Sales Advisor

JR United Kingdom; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team at a Kia dealership in Chichester. This role is pivotal in enhancing customer satisfaction by ensuring that every service customer receives exceptional care and attention. You will manage customer interactions, oversee aftersales processes, and ensure the timely delivery of vehicle parts. With a focus on teamwork and communication, this position offers a dynamic work environment where your contributions will directly impact customer experiences. If you are passionate about providing outstanding service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Health cash plan

Subsidised vehicle purchase and aftersales scheme

22 days holiday plus bank holidays

Qualifications

• Passion for delivering high levels of customer service.
• Ability to work with minimum supervision.

Responsibilities

• Manage customer interactions and ensure smooth service processes.
• Administer aftersales requests and maintain stock control of parts.

Skills

Verbal and written communication skills

Customer service

Teamwork

MS Office proficiency

Ability to work independently

Tools

Pinnacle DMS

Job description

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Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.

The Birchwood group have a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Chichester.

As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.

Your duties will include but are not limited to the following:

• The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
• Greeting customers and managing their vehicle progress through workshop
• Ensuring accurate and proactive use of EVHC to achieve pre-set targets
• Ordering vehicle parts, ensuring timely delivery
• Receiving of vehicle parts, confirming accuracy and quality control
• Maintaining stock control of key parts
• Ad hoc duties as required

Knowledge, Skills and Experience Required:

• Excellent verbal and written communication skills
• Passion for delivering high levels of customer service
• Ability to work with minimum supervision
• Proven excellence as a team player
• Competent with standard MS office packages
• Ability to work within our Values

Package:

• Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08.30 to 17.00 (1 in 3 – paid as overtime)
• Holiday: 22 days per year + bank holidays
• Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)

We are an Equal Opportunities Employer

Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.