After Hours Veterinary Care Assistant

Colchester Vets4Pets Advanced Veterinary Practice | Vet Hospital; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and supportive veterinary team in Colchester, where your passion for animal care and customer service will shine. As an After Hours Veterinary Care Assistant, you will play a crucial role in delivering outstanding patient care and supporting our dedicated team. This position offers a diverse workload, allowing you to engage in various tasks from patient management to equipment sterilization. With a friendly environment and opportunities for career development, this role is perfect for those who thrive in a busy setting and are committed to making a difference in the lives of pets and their owners. If you're ready to contribute to a great client journey and patient care, we want to hear from you!

Benefits

20% Discount at Vet Group

Access to Discounts and Cashbacks

In-House Career Development Opportunities

Pension Plan

Holiday Allowance

Qualifications

• Experience in customer service and veterinary care is essential.
• Ability to manage emergency situations calmly and effectively.

Responsibilities

• Provide exceptional assistance to vets and nurses during after-hours.
• Handle emergency and routine calls, manage patient care.

Skills

Customer Service

Patient Care

Emergency Response

Multitasking

Laboratory Work

Education

Relevant Veterinary Experience

Tools

Veterinary Equipment

Job description

After Hours Veterinary Care Assistant
Colchester Advanced Veterinary Practice, Vet Hospital

Do you thrive on providing great customer service and excellent patient care? Do you enjoy being part of a positive, supportive team providing you with a foundation from where you can grow your career? If so, we have just the opportunity for you at our Veterinary Hospital in Stanway, Colchester.

We offer 24 hrs in patient care, CT scans, Endoscopy, Arthroscopy, Advanced Orthopaedic procedures, Advanced ultrasound, Laparoscopic procedures including spays in addition to everything else generally offered by a 1st opinion veterinary practice. To promote excellent patient care and comfort we have a dedicated Intensive Care Unit as well as 4 separate patient wards with top of the range fully climate controlled enclosures.

The focus of our After Hours VCAs is to provide exceptional, efficient, multitasking assistance to our vets, nurses and client care team from 6pm to 6:30am, four nights on, followed by 5 days off.

The position encompasses a wide range of duties including managing emergency and routine phone calls, patient care, equipment cleaning/sterilization, laboratory work, stock control, hospital cleaning and general housekeeping.

We are looking for a conscientious, attentive individual who will always focus on the best possible supportive care to our colleagues, clients and patients, remaining composed in the event of a veterinary emergency or challenging circumstances. Working as part of our team, the individual joining will bring enthusiasm and drive to the role, with your passion for service matching your love of pets.

You will be joining a highly talented, experienced and friendly team consisting of 18 vets and 40 support colleagues sharing the duties across our two practices in Colchester. We offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Keypoints:

1. Salary based on specific veterinary sector or relevant experience.
2. Busy, friendly, supportive environment.
3. Contribute to a great client journey and patient care from start to finish.
4. Work 4 nights on followed by 5 days off on a rota basis.
5. Interesting and diverse workload with no day being quite the same as the previous.
6. 20% discount at the Vets4Pets, Pets at Home and the Groom Room.

If you share our passion for delivering outstanding pet healthcare, great customer service and would like to join our team we would love to hear from you.

We are an equal opportunities employer.

Location: CO3 8PB

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!