Afro Hair Stylist + Sales Assistant

LUSH; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Lush as a Hair Stylist at the newly opened Shampoo Bar in Glasgow City. You'll provide exceptional styling services while promoting inclusivity and customer satisfaction. With Lush, immerse yourself in an environment that celebrates diversity and a love for hair care, especially Afro-textured hair.

Qualifications

• Experience with Afro-textured hair styling is essential.
• Ability to perform protective styling like braiding and twists.
• Understanding of hair product effects and maintenance.

Responsibilities

• Deliver a high standard of customer service at The Shampoo Bar.
• Execute styling services based on client needs.
• Manage scheduling and cleaning of the salon space.

Skills

Hair styling on Afro-textured hair

Customer service

Understanding of hair types

Protective styling techniques

Knowledge of Lush hair products

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The team

As the inventors of the solid shampoo bar, we felt it was about time to open up our own Shampoo Bar, celebrating the revolution and leading by example in the hair care industry.

Lush Glasgow City has opened the newest UK&I Anchor Store on 1st December 2023. Our Anchor store opened with Lush Spa, Shampoo Bar, bespoke party & events space, florist, and many other exclusive products and ranges. Our new Shampoo Bar supports the Anchor vision and shapes & creates a memorable shopping experience in the heart of Buchanan Street. With support from other Hair Stylists, Shampoo Therapists, and the front of house team, you will be there to give seamless 5-star customer experience to provide the ultimate demo of a shampoo bar product with hair consultations bespoke to our customers' wants and needs. When not actively with clients, you will be a member of the shop floor sales team. This involves serving on the tills, stocking, stock rotation, in-depth customer consultations, and sales.

The Shampoo Bar

The Shampoo Bar is a salon space where customers can book in for a hair wash and style or self-style. No cutting happens within our shampoo bar space.

A Lush Hair Stylist has exceeded in being a Shampoo Therapist, and can expertly style hair based on the customers' desires, according to their needs and texture. Able to confidently deliver styles to suit everyone, ranging from coily Afro hair to straight hair, including locs. OR, becoming a specialist in a specific texture or technique (e.g., Afro hair specialist or 'curly blow dry' specialist).

There may be opportunities to do session work on Lush photoshoots, or travel to work at festival events when 'The Shampoo Bar' has 'pop ups', assist at 'Fashion Week', and other such events.

Please note; 'The Shampoo Bar' does not offer cutting or coloring services and is washing and styling only.

What you'll get

To set you up for success, you will be given thorough training, with the correct tools and guidance, on all things LUSH so you can complete your job role to the best of your ability. You will be expected to keep on top of your knowledge, with the addition of products through changing/seasonal ranges. You will be expected to share your knowledge with clients.

Key Responsibilities

• Responsible for delivering 5* customer service to paying customers at The Shampoo Bar.
• Primarily responsible for delivering a styling service, executing it to a high standard based on the desire of the client.
• Opening and closing the space based on the time of your shift, ensuring high-quality safety and cleanliness and ensuring the space is presented beautifully at all times.
• Be an incredible representation of 'The Shampoo Bar' brand and Lush hair product line.
• May be required to deliver the shampoo and condition part of the service when necessary, and should do so with a willing attitude.
• Will be required to have hair product consultations to establish the loves, wants, and needs of the customer and make product recommendations for them. Including general customers of the shop as well as 'The Shampoo Bar'.
• Be a team player and show consideration for your peers, reporting to the team leader of The Shampoo Bar.
• Skill swapping with the team, sharing your skills and experience with them and learning from your peers.
• Taking 'All Are Welcome, Always' seriously, ensuring every customer is treated with respect, care, and are welcomed regardless of social status, gender, race, identity, age, or ability.
• Ensuring your attitude is always solutions-focused, presenting a can-do attitude, friendly, helpful, and wanting others to thoroughly enjoy their experience.
• Taking ownership of and managing your own schedule of clients that have booked in with you.
• Must be a reliable team player to ensure customers receive the service they have booked in for.
• As we offer clients the option to self-style, you may be required to host the styling stations being on-hand to supply styling products and tools, ensuring safety of the customers is being taken care of.

Skills, Knowledge, and Expertise

• Experience with hair styling on Afro-textured hair as well as other hair types is essential
• Can achieve multiple looks through protective styling, such as; bantu knots, cane rows, two-strand twists, flat twists, cornrows, braids, etc.
• Experience in working with paying customers in a salon environment is desirable but not essential.
• A good knowledge and understanding of how to use Lush's Afro hair products
• Have an understanding of how to care for and maintain Locs
• Great understanding of different hair types and textures, understanding what each texture looks like, needs, and techniques to style to a desired finish.
• You should be passionate about hair and customer service.
• Needs a good understanding of the science of the hair and scalp, excited to learn more and lean into this passion at The Shampoo Bar.
• Extensive expertise of the Lush hair product range, including ingredients and their effects.
• A love of the Lush brand, its ethics, and products.
• Must live near to the Glasgow City store and able to commit to traveling to and from each working day.
• To be excited to enhance natural Afro hair textures with the use of our specialist products, including henna hair dyes
• Exceptional customer service skills
• Organized approach to salon life
• Professional and client-focused