Affordability & Vulnerability Partnerships Development Lead

E.O.N Worldwide; Nottingham; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their Affordability & Vulnerability team. This role focuses on developing partnerships with charities and organizations to support vulnerable customers in managing their energy accounts. The ideal candidate will possess strong stakeholder management skills, a passion for customer service, and experience in the energy market. This position offers a flexible hybrid working environment, generous benefits, and opportunities for professional development, making it an exciting opportunity for those looking to make a meaningful impact in the community.

Benefits

26 days holiday plus bank holidays

Day off for your birthday

Generous pension scheme

Excellent parental leave

Flexible benefits package

Opportunities for talent development

Qualifications

• Experience managing external suppliers and partners.
• Passion for outstanding customer service and innovation.

Responsibilities

• Develop and deliver the A&V Partnerships Strategy.
• Collaborate across teams to optimize funding and customer support solutions.

Skills

Stakeholder Management

Customer Service

Partnership Development

Project Management

Collaboration

Education

Experience in the Energy Market

Experience in Partnerships related to Affordability and Vulnerability

Job description

The Affordability & Vulnerability (A&V) team at E.ON Next focuses on supporting vulnerable customers by ensuring they receive tailored outcomes and championing their needs. This role, reporting to the Head of A&V, is responsible for developing and delivering the A&V partnerships strategy, which involves establishing partnerships with charities and other organizations to help customers manage their energy accounts. The position requires collaboration across teams to create innovative solutions, optimize funding, and meet the needs of vulnerable customers. The ideal candidate will have experience managing external suppliers, a passion for outstanding customer service, an understanding of new technologies, and the ability to effectively manage key stakeholders while developing strategic plans.

Key Responsibilities:

1. Develop and deliver the A&V Partnerships Strategy, including:
2. Identifying and engaging potential partners
3. Developing partnership agreements
4. Managing donation strategies
5. Monitoring and evaluating partnership effectiveness

Collaborate across E.ON to coordinate approaches for innovative customer support solutions, optimize existing funding sources, identify new funding opportunities, leverage new technologies, produce strategic plans for A&V partnerships and innovation, and work with external suppliers and partners to deliver outstanding customer experience and outcomes.

Ideal Candidate:

• Experience working with external suppliers and partners
• Confidence liaising with stakeholders at all levels, including senior management

Desirable Qualifications:

• Experience in the energy market
• Experience in partnerships related to affordability and vulnerability

Additional Information:

• Role may close earlier due to high application volumes
• Competitive salary
• Locations: Nottingham, Leicester, Bolton with travel to other sites as required
• Flexible hybrid working environment
• 26 days holiday plus bank holidays, with a day off for your birthday
• Generous pension scheme
• Excellent parental leave
• Flexible benefits package including holiday options
• Opportunities for talent development through inclusive networks
• Employment subject to a basic DBS check

We are committed to equal opportunities, diversity, and inclusion, and offer flexible working arrangements to support our employees.