Aesop Retail Consultant

L'Oreal; Oxford; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

Product discount

Cycle to work

Wellness leave

In-house training

Bonus opportunity

LinkedIn Learning

Headspace app

Job summary

Aesop in Oxford is seeking a part-time Retail Consultant to welcome customers, listen to their needs and guide them toward products that fit. The role focuses on delivering an inclusive, memorable shopping experience in-store.

You will work about 16 hours per week with an on-site pattern; benefits include product discounts, training, and opportunities to grow within a global skincare brand.

Qualifications

• Experience in a customer service role or environment.
• Effective selling skills with ability to drive outcomes.
• History of teamwork and collaboration.
• Empathy to manage interpersonal relationships and inclusivity.
• Open mindset and curiosity about diverse perspectives.
• Strong communication and problem-solving skills.
• Working knowledge of skin care (advantageous).
• Knowledge of hair, body care, fragrance and home categories (advantageous).

Responsibilities

• Welcome customers into our spaces and guide them to products relevant to their needs.
• Demonstrate products addressing customer needs to deliver an inclusive experience.
• Contribute to the overall commercial success through exceptional service.

Skills

Customer service

Selling skills

Teamwork

Empathy

Active listening

Communication

Hair care knowledge

Body care knowledge

Fragrance knowledge

Skin care knowledge

Job description

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
  Permanent

England Oxford Retail Part - Time 24-Sep-2026 For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society., This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability., We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include

• Up to 50% product discount
• Cycle to work scheme
• Summer wellness leave options and paid volunteering allowance for all employees
• In-house Product and Core skills training
• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.