Advocate

Abroad Work; Aberdeen City; Hybrid; GBP 12,000 - 20,000; Part time

Job summary

An innovative retail company is seeking a Guest Advocate to join their team in Aberdeen City. The role involves providing exceptional guest service and engaging with customers to enhance their shopping experience. Candidates should possess strong communication skills, a proactive attitude, and be adaptable in a dynamic environment. The position offers a flexible schedule and opportunities for growth within a Fortune 50 company.

Qualifications

• Ability to communicate effectively with guests.
• Willingness to learn and adapt to technology.
• Helpful attitude and teamwork skills.

Responsibilities

• Engage with guests genuinely and provide a welcoming experience.
• Handle cash register operations and answer questions about services.
• Minimize wait times while providing excellent guest service.

Skills

Effective communication

Attention to detail

Adaptability

Job description

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT ON DEMAND

You can work as much or as little as you like as an On-Demand TM, and your schedule may vary depending on shift availability and store needs. This role is ideal for those looking for a personalized work schedule.

As an On-Demand TM, you will not be included on the posted weekly schedule but will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members via our myTime mobile scheduling app.

We require your active engagement by picking up and working shifts, as well as responding to our contact attempts. Failure to respond may result in employment termination. Regular attendance is necessary; you must work at least one shift within 6 months or face termination.

Should you be offered a position, you will need to attend a Target Welcome orientation and complete a short-term training schedule. Afterward, you can use the myTime app to pick shifts.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Knowledgeable about store capabilities and features that drive adoption, usage, and guest loyalty. Empowered to make shopping effortless and seamless for guests at checklanes, guest services, gift registry, pick-up, and drive-up.

At Target, we believe in meaningful experiences that help build skills for a career. The role of a Guest Advocate can provide you with:

• Ability to communicate and interact with guests to build an inclusive guest experience
• Problem-solving and decision-making skills to positively impact the guest experience
• Adaptability to different guest interactions and situations
• Experience promoting and selling various benefits, offerings, and services

Typical Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience
• Create a welcoming environment by greeting all guests
• Observe and understand guest needs through body language and verbal cues
• Engage with guests genuinely, asking questions to understand their needs
• Be knowledgeable about store tools, products, and services to resolve issues
• Thank guests sincerely and express happiness they shopped at Target
• Efficiently scan and bag items, maintaining safety standards
• Minimize wait times while maintaining service quality and accuracy
• Inform guests about brand launches, store activities, and events
• Assist guests with Target RedCard applications and other services
• Guide guests on fulfillment services, Wallet, and Target App features
• Handle returns, resolve issues, and de-escalate negative situations
• Deliver seamless service for Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter-free work area
• Support guest services and ensure compliance with safety and legal standards
• Perform other duties as needed based on business needs

What We Are Looking For

We might be a great match if:

• You enjoy working in a fun, energetic environment and working as a team
• You love providing service that makes guests say "I LOVE TARGET!"
• You enjoy interacting with people and making their experience better
• You prefer a dynamic, non-monotonous workday, especially on weekends

Basic skills needed include effective communication, a helpful attitude, attention to detail, willingness to learn and sell, adaptability to technology, and the ability to work independently and as part of a team.

Additional Expectations

Handle cash register operations accurately, lift merchandise up to 40 pounds, and maintain a flexible schedule including nights, weekends, and holidays. Active engagement in shift work via the myTime app is required, with at least one shift in 6 months to avoid termination.

ADA Accommodation

Target provides reasonable accommodations upon request during the application process. For assistance, visit your nearest Target store or contact Guest Services at 1-800-440-0680.