Advisor Services Manager - Lead & Scale Client Services (London)

Michael Page; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Collaborative culture

Job summary

Michael Page is seeking an Adviser Services Manager to lead a fast-growing client servicing team in London. The role focuses on combining people management with operational oversight in a customer-centric fintech environment.

The ideal candidate will drive service quality, manage performance metrics and help shape a scalable operating model to support growth in a hybrid London setting.

Qualifications

• Leadership experience in a client services or financial services environment.
• Strong coaching and performance management capabilities.
• Experience managing service delivery, quality control and operational risk.
• Track record of improving processes and customer outcomes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and develop a client service team.
• Manage service levels, workflows, resource planning and priorities.
• Drive quality assurance, process improvement and risk management.
• Monitor performance metrics and implement improvements.
• Handle escalations, complaints and higher-risk cases.
• Build relationships with stakeholders across the business.
• Support recruitment, onboarding and succession planning as the team grows.
• Help develop a scalable, efficient operating model for growth.

Skills

Leadership experience

Coaching

Performance management

Stakeholder management

Job description

Michael Page is seeking an Adviser Services Manager to lead a fast-growing client servicing team in London. The role focuses on combining people management with operational oversight in a customer-centric fintech environment.

The ideal candidate will drive service quality, manage performance metrics and help shape a scalable operating model to support growth in a hybrid London setting.