Adviser Support Officer

UCAS; Cheltenham; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading company in educational support services is seeking an Adviser Support Officer responsible for high-quality support and coordination of external engagements. The ideal candidate will have strong organisational skills and proficiency in Microsoft Office, alongside experience in customer service. This role offers a competitive salary, generous leave, and benefits including flexible working and employee discounts.

Benefits

30 days annual leave plus 3 concessionary days

Flexible hybrid working

Generous pension scheme

High street discounts via Perkbox

Internal training and development opportunities

Subsidised gym and café

Bonuses and recognition schemes

Qualifications

• Strong organisational abilities with high attention to detail.
• Excellent written and verbal communication skills.
• Experience in customer onboarding or customer success support.

Responsibilities

• Manage and maintain up-to-date contact records.
• Coordinate external engagements including meetings and training.
• Respond professionally to customer queries across various channels.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service experience

Proficiency in Microsoft Office Suite

Experience with CRM platforms

Job description

The Adviser Support Officer will be responsible for providing high-quality support, including the administration and co-ordination of activities and schedules for external engagement with schools, colleges, and UCAS Registered Centres. This includes managing internal booking systems, customer communication, and supporting the maintenance of accurate and up-to-date contact records.

The role requires strong organisational skills, attention to detail, and effective communication abilities. Proficiency with Microsoft Office Suite and CRM platforms is ideal.

Ky Accountabilities

• Contact and CRM Management - Support in maintaining up-to-date and accurate contact details for schools, colleges, and other UCAS registered centres.
• External Engagement Coordination Support - Assist in coordinating and scheduling external engagements, including meetings, training sessions, presentations, and events.
• Communication and Customer Interaction - Respond promptly and professionally to customer queries across various channels, including email, phone, and online platforms.
• Cross-Functional Support - Provide occasional support to other teams, including help with events, conferences, forums, and special projects.

Additional Information

The full job description is available in the attached role profile.

Interviews will be held on 28th and 29th July onsite.

Skills, Qualifications, and Experience

• Excellent organisational and multitasking abilities with high attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience in customer onboarding or customer success support.
• Knowledge or experience of CRM platforms such as Salesforce.
• Customer service experience, particularly in managing bookings or service delivery.
• Experience supporting outreach activities, events, or external engagement programmes.
• Familiarity with reporting and analytics tools or dashboards.

Package

• Salary £23,500 to £25,000.
• 30 days annual leave plus 3 concessionary days over Christmas and bank holidays.
• Flexible hybrid working supported by UCAS.
• Generous pension scheme.
• High street discounts and offers via Perkbox.
• Internal training and development opportunities.
• Subsidised gym and café.
• Bonuses and employee recognition schemes.
• Volunteer employee networks promoting wellbeing, awareness, and inclusion.

UCAS values diversity and encourages applications from all qualified candidates, even if they don't meet every requirement. For questions about the role, contact the Talent Acquisition team via email.