Advice Team Manager

Citizens Advice; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community advisory organization in Southampton is seeking an Advice Team Manager to oversee daily support and management of a team of advisers and caseworkers. The ideal candidate will possess strong communication skills and experience in supervising advisory roles. The role offers flexibility and a supportive team environment, with responsibilities including mentoring and duty supervisor cover.

Qualifications

• Proven experience of supervising or line managing advisers and caseworkers.
• Strong working knowledge of advice areas such as benefits, debt, housing, and employment.
• Ability to motivate, support, and challenge constructively.

Responsibilities

• Day-to-day support and line management of a team of advisers and caseworkers.
• Conduct 1-2-1s, appraisals, and mentoring.

Skills

Supervising

Communication

Mentoring

Team Management

Job description

Job Overview

The Advice Team Manager will be responsible for the day-to-day support and line management of a team of advisers and caseworkers. This includes 1-2-1s, appraisals, mentoring, return to work interviews and generally ensuring that workers feel supported and enabled in their roles.

The post holder will also help to ensure that service delivery meets appropriate quality standards, and provide some duty supervisor cover on a rota and ‘as and when’ basis.

This is a new role for us here at Citizens Advice Southampton. We are seeking to take some of the day-to-day pressures off our Service Manager, allowing him to focus on more strategic and developmental tasks.

We are a flexible, collaborative and supportive team, and the post holder will be able to make this role ‘their own’.

This role is subject to a Basic DBS check which will be applied for when the role is offered and accepted.

Responsibilities

• Day-to-day support and line management of a team of advisers and caseworkers.
• 1-2-1s, appraisals, mentoring, return to work interviews.
• Ensuring workers feel supported and enabled in their roles.
• Duty supervisor cover on a rota and ‘as and when’ basis.

Qualifications

• Proven experience of supervising or line managing advisers and caseworkers.
• Strong working knowledge of our main advice areas, such as benefits, debt, housing and employment.
• Strong communicator with the ability to motivate, support and challenge constructively.
• Basic DBS check will be applied for when the role is offered and accepted.