Advice Quality and Operations Manager

Citizens Advice; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking two Advice Quality and Operations Managers to ensure clients receive accurate advice and support advisers in their development. This role is crucial in fostering a culture of excellence, providing guidance, and driving service development to maintain high-quality advice for clients. Join a dedicated team committed to delivering exceptional services and making a positive impact in the community.

Responsibilities

• Ensure clients receive accurate and appropriate advice.
• Support advisers in developing their skills and maintaining quality.

Job description

Citizens Advice Stevenage are recruiting two Advice Quality and Operations Managers.

The Purpose Of These Roles Is To:

Make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.