Advice Operations Team Leader

IDEX Consulting; Warwick; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Advice Operations Team Leader to spearhead a high-performing team within a dynamic financial advice firm. This role offers the chance to streamline processes, enhance client service, and ensure compliance with regulatory standards. You will be at the forefront of driving operational excellence, mentoring a dedicated team, and making a significant impact on the organization’s success. With a competitive salary and an attractive benefits package, this is an opportunity for a passionate leader to thrive in a client-focused environment and contribute to the growth of a nationally recognized firm.

Benefits

28 days' holiday, increasing to 30

Company-matched pension

BUPA healthcare

Qualifications

• Strong leadership experience in financial services operations.
• Ability to manage multiple priorities while ensuring quality service.

Responsibilities

• Lead the Advice Operations team to deliver outstanding service.
• Manage team performance through coaching and development plans.
• Drive continuous improvement in processes and service delivery.

Skills

Leadership Skills

Performance Management

Multi-tasking

Strategic Delegation

Regulatory Compliance

Job description

Are you an experienced leader with a passion for delivering exceptional service in financial planning operations? We're looking for an Advice Operations Team Leader to join a fast-growing, national financial advice firm. The right candidate must be local to one of the following locations: Warwick, Cheltenham or Cardiff.

This is your opportunity to lead a high-performing team, streamline processes, and ensure exceptional service delivery in a thriving, client-focused environment.
In this role, you'll lead a team of Financial Planning and Client Relationship Executive Assistants, ensuring top-tier support for Financial Planners while maintaining regulatory and policy compliance. Your expertise in performance management, multi-tasking, and strategic delegation will be key in driving operational excellence.

What You'll Be Doing:

1. Leading the Advice Operations team to deliver outstanding service to Financial Planners and clients.
2. Ensuring all client information is accurately maintained in our systems.
3. Managing team performance through regular reviews, coaching, and development plans.
4. Monitoring data control reports and addressing issues proactively.
5. Collaborating with Compliance on client complaints and remediation.
6. Driving continuous improvement in processes, efficiency, and service delivery.

What We're Looking For:

1. Strong leadership skills with experience in financial services operations.
2. Ability to manage multiple priorities while maintaining high-quality service.
3. Skilled in training, mentoring, and developing teams.
4. Experience in managing regulatory and policy adherence within financial services.
5. Local to one of the following locations: Warwick/Cheltenham/Cardiff.

The firm offers a highly competitive salary along with an attractive benefits package, including:

1. 28 days' holiday, increasing to 30
2. Company-matched pension
3. BUPA healthcare and more

This is an incredible opportunity to make an impact within a dynamic and growing organisation. If you're ready to take on a leadership role where you can drive change, support a high-performing team, and contribute to our success, we'd love to hear from you!

Please reach out in confidence to [e-mail].