Advanced Receptionist - Emergency Department

Job Summary

* Previous applicants need not apply *

An exciting opportunity has arisen to join the Emergency Department Reception Team. We are looking for an additional team member on a full-time basis and are offering one 37.5 hr p/w contract.

This is a great opportunity for the right people to join a well-established and supportive team in an ever-changing and challenging environment.

The individual will need to be flexible in their approach to working hours as the Reception Team provides a 24-hour service, 7 days per week. Please only apply if you are available to work all of the shifts on a rotational basis as mentioned below:

1. Early 08:00 - 16:00
2. Late 16:00 - 00:00
3. Night 00:00 - 08:00

Some short notice cover will be required to ensure the clinical safety of the department during sickness and annual leave.

Main duties of the job

Greeting all patients who arrive at the Emergency Department and booking them onto the computer system to ensure that vital treatment can begin is the essential part of this multi-faceted role.

The successful applicants must be self-motivated and enthusiastic with the ability to work well under pressure. Our Emergency Department sees an average of 250 patients through our doors each day and with 5 areas of treatment, it can prove extremely demanding.

A knowledge of CERNER is an advantage but not essential as training will be provided.

About Us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

408-25-082-A

Job locations

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE

Job Description

Responsibilities

Please see attached Job description for further information about the Advanced Receptionist - Emergency Department position available with WUTH.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration or relevant experience in an ED setting

Desirable

• Previous experience in using the Wirral Millennium software.
• Previous experience in using the PCT SystmOne software
• Previous experience in accessing the Summary Care Record on the National Spine

Knowledge and Skills

Essential

• Excellent Communication Skills
• Demonstrate sound knowledge base of information governance and relevant policies/guidelines
• Ability to organise own workload and use own initiative
• Maintain confidentiality at all times
• Good IT skills

Personal Attributes

Essential

• Self-Motivated and Enthusiastic
• Ability to remain calm and work under extreme pressure
• Work independently and as a part of a team
• To be able to prioritise own workload
• Work within own limitations and within job role
• Ability to handle conflict and aggression
• Support and demonstrate the Trust behaviours standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE

Employer's website