Advanced Application Engineer

Honeywell International Inc; Dover; Remote; GBP 88,000 - 109,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Education Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell is seeking a GTAC engineer to deliver remote technical support for the HPS System and Infrastructure portfolio. You will work within a global team, addressing customer cases and ensuring timely resolutions, with occasional on-site visits for critical investigations. You will report to the Sr.

Application Engineer Supervisor and may participate in follow-the-sun support across regions. A engineering degree with strong experience in TPS/TPN and Honeywell product lines is required.

Qualifications

• Engineering degree in electronics, chemical, instrumentation or process technologies.
• 6+ years of experience with TPS and TPN product family and related architecture including Honeywell TDC-3000/TDC-2000.

Responsibilities

• Deliver remote support and services effectively.
• Execute GTAC and standard audit checklists.
• Report to regional stakeholders and manage customer inquiries within SLA.
• Maintain case documentation and ensure technical recommendations resolve issues.
• Communicate proactively with customers and Honeywell developers for issue resolution.

Skills

Remote support

Audit checklists

Stakeholder reporting

Education

Engineering degree in electronics or process technologies

Tools

Experion PKS

Job description

Innovate to solve the world's most important challenges. The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes.

You will report directly to our Sr. Application Engineer Supervisor, and you’ll work on a Remote work schedule.

Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations.

KEY RESPONSIBILITIES

• Ability to deliver remote support & services remotely and effectively.
• Ability to execute GTAC and other standard audit checklists.
• Report to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
• Maintain proactive and timely communications, providing frequent and informative customer updates
• Support Honeywell affiliates by participating in meetings with customers.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
• Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
• Ability to detect and report Product Defects on the products supported in his current discipline.

YOU MUST HAVE

• Engineering degree in electronics, Chemical, instrumentation or process technologies.
• 6+ years of experience with TPS and TPN (Total Plant Solutions and Total Plant Network) product family and related architecture including Honeywell TDC-3000/TDC-2000.

WE VALUE

• 6+years’ experience with Honeywell process control systems. With specific troubleshooting experience in the following products:
• LCN/ELCN
• UCN/EUCN
• HG/EHG/EPLCG
• AM/EAM
• APP/EAPP
• ESVT
• US/GUS/EST
• PM/APM/HPM
• EHPM/ EHPMx/C300PM
• NIM/ENIM/ENB
• EHB
• UEA
• HM/ELCN HM
• TCMI

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Date Posted 10/26/26

"The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas), and anywhere in Colorado, Connecticut, Hawaii, Illinois, Maine, Minnesota, Vermont, and Virginia is $117,000.00 - $146,000.00. For Washington, DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is $134,000.00 - $168,000.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations."

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status OR have the ability to obtain an export authorization.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission‑critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.