Adults Assessment and Income Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Walton On The Hill; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A local government authority is seeking a dedicated Assessment and Income Assistant to join their Financial Assessment and Income Collection Team. This role involves explaining the payment process for care, managing appointments, and resolving queries to ensure a positive experience for residents. The position offers a starting salary of £30,647 per annum and supports hybrid working arrangements. Ideal candidates will have strong communication and IT skills, and a commitment to customer service.

Benefits

26 days' holiday, increasing with service

Employee Assistance Programme

Lifestyle discounts

Paid volunteering days

Qualifications

• Commitment to delivering first-class customer service.
• Ability to manage time and priorities effectively.
• Willingness to work as a team and use own initiative.

Responsibilities

• Explain the paying for care process to individuals or their representatives.
• Book appointments and ensure necessary information is recorded.
• Resolve queries and support residents in using online tools.

Skills

Excellent communication skills

Customer service

IT skills

Time management

Job description

This role has a starting salary of £30,647 Per annum, based on a 36-hour working week.

A great opportunity has arisen with the Financial Assessment and Income Collection Team for a Assessment and Income Assistant.

The team is located in various settings across the county. Your preferred location can be discussed at interview. The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years of service.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support Health and Wellbeing.
• Up to 5 days of carers leave per year.
• paternity leave, adoption and dependants leave.
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more.
• 2 paid volunteering days per year.
• Learning and development hub where you can access a wealth of resources.

About the Team

The Team is the first point of contact for information for Surrey Residents on how the council charges for care and support services. The position sits within the Adults, Wellbeing and Partnerships Directorate and is a critical front door to the service and the customer journey.

About the Role

As an Assessment and Income Assistant, you will be responsible for explaining the paying for care process to individuals or their representatives, ensuring that the conversation is clearly communicated and fully documented. You will be required to book appointments and notify both officers and individuals, making sure that all necessary information is accurately recorded.

In this role, you will also be expected to resolve queries and work collaboratively with both internal and external customers to help them understand the assessment process, thereby ensuring a positive experience. Additionally, you will support residents in using the council's online financial assessment and payment tools. A key part of your responsibilities will involve actively identifying any barriers that may prevent residents from making regular payments towards their social care charges.

Shortlist Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• A commitment to delivering a first-class customer service.
• Excellent communication skills and ability to deliver quality outcomes.
• Ability to organise, manage time and priorities effectively and efficiently.
• Willingness to work as a team using own initiative.
• Excellent IT skills and experience of using IT systems.

This advert closes at 23:59 on the 17th August 2025 with interviews to follow.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.