Adults Assessment and Income Assistant

Surrey County Council; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A local government council in Greater London is seeking an Assessment and Income Assistant. The role involves explaining care payment processes, handling appointments, and addressing customer queries. The position supports hybrid working, requiring at least two days in the office per week, and offers a starting salary of £30,647 per annum with various employee benefits including 26 to 30 days of holiday based on service length.

Benefits

26 days' holiday increasing with service

Employee Assistance Programme

Local government pension plan

Lifestyle discounts

Qualifications

• Ability to explain care payment processes clearly and fully.
• Experience in booking appointments and handling customer queries.
• Competence in using online financial assessment tools.

Responsibilities

• Explain the paying for care process to clients.
• Book appointments and notify relevant parties.
• Resolve queries collaboratively with customers.

Skills

Customer service commitment

Excellent communication skills

Time management

Team collaboration

IT skills

Job description

• Location: Please see advert for more detail

Description

This role has a starting salary of £30,647 Per annum, based on a 36-hour working week.

A great opportunity has arisen with the Financial Assessment and Income Collection Team for a Assessment and Income Assistant.

The team is located in various settings across the county. Your preferred location can be discussed at interview. The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years of service.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support Health and Wellbeing.
• Up to 5 days of carers leave per year.
• paternity leave, adoption and dependants leave.
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more.
• 2 paid volunteering days per year.
• Learning and development hub where you can access a wealth of resources.

About the Team

The Team is the first point of contact for information for Surrey Residents on how the council charges for care and support services. The position sits within the Adults, Wellbeing and Partnerships Directorate and is a critical front door to the service and the customer journey.

About the Role

As an Assessment and Income Assistant, you will be responsible for explaining the paying for care process to individuals or their representatives, ensuring that the conversation is clearly communicated and fully documented. You will be required to book appointments and notify both officers and individuals, making sure that all necessary information is accurately recorded.

In this role, you will also be expected to resolve queries and work collaboratively with both internal and external customers to help them understand the assessment process, thereby ensuring a positive experience. Additionally, you will support residents in using the council's online financial assessment and payment tools. A key part of your responsibilities will involve actively identifying any barriers that may prevent residents from making regular payments towards their social care charges.

Shortlist Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• A commitment to delivering a first-class customer service.
• Excellent communication skills and ability to deliver quality outcomes.
• Ability to organise, manage time and priorities effectively and efficiently.
• Willingness to work as a team using own initiative.
• Excellent IT skills and experience of using IT systems.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

This advert closes at 23:59 on the 17th August 2025 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours .

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.