Adults Admin Support Officer

A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) Adult Social Care and Public Health directorate.

We are looking for an Admin Officer who is a well-organised, motivated, and flexible individual to fill a full-time (21hrs) secondment post within the Business Resources Division, Adult Social Services, located in Twickenham & Wandsworth.

About the role

The successful candidate will be required to provide key support services to front line operational areas. You would be part of a team led by the Business Support Manager in the provision of a resilient administrative service.

The post requires the successful candidate to work flexibly within the team, covering for colleagues as required.

The role is varied and requires proven admin experience with excellent IT skills, including very good knowledge of the Microsoft Office 365 package. The post holder will need to have a high level of communication skills, an eye for detail, and an ability to self-manage competing priorities daily. This can be a fast-paced role and can provide the right candidate with a fantastic opportunity to take on new skills, knowledge, and experiences which can help support further career progression. The post offers an excellent opportunity to develop and gain desirable skills.

In this role you will be:

• Dealing with internal/staff customers, by phone, email, and face-to-face, resolving queries at the first point of contact, where possible, including dealing with matters of a sensitive and confidential nature.
• Sending documents (letters, etc.) on behalf of colleagues via shared mailbox or system database.
• Producing a variety of high-quality documentation (advanced word, excel), accurately and to deadline.
• Providing support for Panel meetings, booking rooms, managing invitations via outlook, and attendance rotas. Provide accurate and timely meeting minutes and actions.
• Updating and maintaining databases accurately, collating statistical information and reports as directed, including social care databases.
• Undertaking daily administrative tasks, such as managing and delegating from a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, and stationery supplies, as required.
• Processing invoices, raising purchase orders, tracking receipts via the finance online system database, and dealing with queries.

To apply for this role, please submit a supporting statement detailing how you meet the requirements outlined in the person specification section of the job profile.

For an informal discussion, please contact Tina Maidman, Business Support Manager (AASS), tina.maidman@richmondandwandsworth.gov.uk 0208 891 7152.

Essential Qualifications, Skills and Experience

Educated to GCSE level C or above (or equivalent) in Mathematics and English.

Closing Date: 18/05/2025

Shortlisting Date: W.C 19/05/2025

Interview Date: W.C 26/05/2025

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.

Contract Type: Permanent - Part Time (Fewer than 36 hours)

Job Category: Administration / Clerical / Secretarial

Business Unit: ASD - Business Resources

Location: Twickenham, Greater London, United Kingdom