Adult & Paediatric Crisis Worker-Staffs - Bank

NHS; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health service provider is seeking an Adult & Paediatric Crisis Worker in Stoke-on-Trent. This role involves providing dedicated support to victims of sexual assault, assisting in forensic processes, and ensuring a high standard of care. Candidates should possess experience with vulnerable individuals, strong understanding of safeguarding, and a full UK driving license. The position offers part-time hours with varied shift patterns and competitive pay.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Well-being programme

Pension Scheme

Life Assurance

Employee Assistant Programme

Funding for higher education courses after one year's service

Qualifications

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding of confidentiality.

Responsibilities

• Provide telephone information and support.
• Assist in the administration and management process.
• Support the patient during forensic examination process.

Skills

Experience with vulnerable adults and children

Knowledge of safeguarding

Confidentiality understanding

Education

Full UK driving license

Job description

Job summary

The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Main duties of the job

This role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.

We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Details Date posted

25 July 2025

Pay scheme

Other

Salary

£30.56 to £40.24 a session Shift Rates, Plus £15.85/hour attendance payment

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1753354969-79D4D

Job locations

The Grange SARC, Staffordshire

Stoke-on-Trent

ST6 2JU

Job description Job responsibilities

Are you looking for a new and exciting alternative career path within the care sector?

How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.

Location: The Grange SARC, Stoke on Trent

Additional Locations: Staffordshire

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday,plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.

Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours.

We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.

Company Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Life Assurance

Apprenticeships

Employee Assistant Programme

Long Service/Team of the Month Awards

A range of accredited and CPD training courses and masterclasses

Funding for higher education courses after one years' service

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Job description Job responsibilities

Are you looking for a new and exciting alternative career path within the care sector?

How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.

Location: The Grange SARC, Stoke on Trent

Additional Locations: Staffordshire

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday,plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.

Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours.

We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.

Company Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's service

Enhanced Neonatal/Adoption Pay after 1 year's service

Well-being programme

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension Scheme

Life Assurance

Apprenticeships

Employee Assistant Programme

Long Service/Team of the Month Awards

A range of accredited and CPD training courses and masterclasses

Funding for higher education courses after one years' service

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

We uphold these principles in our organisational values and behaviours towards each other and our patients.

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Person Specification Qualifications Essential

• A full UK driving license.
• Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
• Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Experience Essential

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.

Person Specification Qualifications Essential

• A full UK driving license.
• Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
• Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Experience Essential

• Experience of working with vulnerable adults and children.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Mountain Healthcare Ltd

Address

The Grange SARC, Staffordshire

Stoke-on-Trent

ST6 2JU

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Employer details Employer name

Mountain Healthcare Ltd

Address

The Grange SARC, Staffordshire

Stoke-on-Trent

ST6 2JU

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)