Adult & Paediatric Crisis Worker - Darlaston

Mountain Healthcare; Wednesbury; On-site; GBP 32,000 - 48,000; Full time

Job summary

Join a leading provider as an Adult & Paediatric Crisis Worker, essential for supporting victims of sexual assault at a Sexual Assault Referral Centre. You'll have a key role in guiding service users through critical processes, ensuring their safety, dignity, and empowering them during forensic examinations. This position offers competitive pay rates, extensive training opportunities, and a supportive work culture focused on making a meaningful difference in healthcare delivery.

Benefits

Enhanced sickness pay scheme

Enhanced Maternity Pay

Advanced rota planning

6 weeks annual leave

Pension Scheme

Bonus Scheme

Life Assurance

Employee Assistance Programme

Funding for higher education after 1 year's service

Qualifications

• Strong IT skills and basic administration required.
• Kind caring nature essential for supporting victims.
• Knowledge of confidentiality is a must.

Responsibilities

• Act as 1st point of contact for service users.
• Assist with patient preparation and evidence collection.
• Liaise with agencies for patient management.

Skills

IT skills

Supportive nature

Caring nature

Understanding of confidentiality

Customer-focused experience

Job description

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Adult & Paediatric Crisis Worker - Darlaston, Wednesbury

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Client:

Location:

Wednesbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4e80a406253f

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About the Role

About the Role

Location: The Willow Tree SARC, Darlaston

Additional Locations: West Midlands region

Salary: The payment rates for this role are shift retainers of £45.84 (Monday - Friday) and £57.94-£60.36 (Saturday – Sunday), and call out attendance paid at a rate of £15.85 per hour for a minimum of 3 hours.

Rota Patterns : The shifts pattern are: 7am-7pm, 7pm-7am, you will also be able to cover days, nights, and weekends.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

Key Responsibilities will include:

• 1st point of contact for service users.
• Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Be a key player within the SARC team and wider company network.
• IT skills and basic administration.
• Experience working in a supportive or customer focused environment.
• Kind caring nature
• Knowledge and understanding confidentiality.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Bonus Scheme
• Life Assurance
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service