Adult & Paediatric Crisis Worker - Darlaston

Mountain Healthcare Ltd; Wednesbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading clinical forensic healthcare provider in Wednesbury seeks a Crisis Worker to support victims of sexual assault. Responsibilities include being the first point of contact for service users and assisting in the collection of forensic evidence. Candidates should have a kind nature and strong IT skills. This role involves working in a fast-paced environment with extensive training opportunities and benefits including a pension scheme and 6 weeks annual leave.

Benefits

Enhanced sickness pay scheme

Well-being programme

6 weeks annual leave

Life Assurance

Funding for higher education courses

Qualifications

• Only female applicants needed due to the nature of the role.
• A UK driving licence and vehicle access are required.
• Advanced DBS and level 2 Police vetting needed.

Responsibilities

• Be the 1st point of contact for service users.
• Assist in the collection of forensic evidence.
• Maintain a high standard of DNA anticontamination.

Skills

IT skills

Customer service experience

Kind and caring nature

Understanding of confidentiality

Job description

Overview

Adult & Paediatric Crisis Worker – Darlaston. The role of Crisis Worker is to provide dedicated support and care to victims of sexual assault, acting as an advocate for patients to empower them throughout the forensic process and care pathways.

Job responsibilities

• 1st point of contact for service users.
• Support process for service users and their families visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
• Ensure a high standard of DNA anticontamination and cleaning between forensic cases.
• Assist patients and liaise with other agencies regarding the management of the service user pathway.
• Assist with preparation, service user support and act as an advocate during their time at the SARC.
• Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centered services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. We drive values of Be Kind and Do the Right Thing, delivering holistic, trauma-informed care that improves health outcomes across the criminal justice system. Through innovative technologies and strategic partnerships, our clinicians ensure equal, effective and efficient services, prioritising health, safety and rights.

Join the Best Provider, Make the Greatest Difference. Clinical forensic healthcare is a rapidly growing career path with increasing demand for specialist services. We offer unrivalled staff training and development opportunities including our Forensic Practitioner Gateway, CPD courses and access to events across health and justice sectors.

We are committed to providing high-quality services and supporting our people to be the best in the field. We offer extensive training and development opportunities and access to a range of accredited CPD courses and masterclasses.

Job benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistance Programme
• Long Service/Team of the Month Awards
• A range of accredited CPD training courses and masterclasses
• Funding for higher education courses after one year's service
• DE&I statement: Mountain Healthcare aims to promote equality, diversity, inclusivity, and values differences in the workplace.

Person Specification

Qualifications

• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• While the position may be based from one location, additional travel across SARCs may be required; therefore a UK driving licence is required and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.

Experience

• IT skills and basic administration.
• Experience working in a supportive or customer-focused environment.
• Kind, caring nature.
• Knowledge and understanding of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.