Adult & Paediatric Crisis Worker - Darlaston

NHS; Wednesbury; On-site; Full time

Job summary

A vital role as a Crisis Worker at Mountain Healthcare involves providing critical support to victims of sexual assault. You will advocate for patients, help them navigate the forensic process, and ensure a high standard of care through teamwork and compassion. This position requires a UK driving license, advanced DBS clearance, and a kind, caring nature.

Benefits

Enhanced sickness, maternity, neonatal/adoption pay after 1 year of service

Advanced rota planning for better work-life balance

6 weeks annual leave

Pension scheme, bonus scheme, life assurance

Employee assistance program, long service awards, CPD training

Funding for higher education

Qualifications

• Applicants must be female due to the nature of the Sexual Offence Examiner role.
• A UK driving license and access to a vehicle are required.
• Advanced DBS and level 2 Police vetting are mandatory.

Responsibilities

• Being the first point of contact for service users.
• Supporting the process for service users and families visiting the centre.
• Assisting patients and liaising with agencies regarding management.

Skills

Kind, caring nature

Basic IT skills

Understanding of confidentiality

Education

UK driving license

Advanced DBS and level 2 Police vetting

Job description

Adult & Paediatric Crisis Worker - Darlaston

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and support them during the forensic process to manage patient care pathways.

Main duties of the job

Key Responsibilities will include:

1. Being the first point of contact for service users.
2. Supporting the process for service users and their families visiting the centre, including preparing the patient and assisting in collecting forensic evidence.
3. Ensuring a high standard of DNA contamination prevention between forensic cases (cleaning).
4. Assisting patients and liaising with other agencies regarding the management of the service user pathway.
5. Supporting preparation, service user support, and acting as an advocate during their time at the SARC.
6. Being a key team member within the SARC and the wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare sector in the UK.

As a premier partner of NHS England and the police, our services include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice.

Driven by our values 'Be Kind' and 'Do the Right Thing', Mountain Healthcare provides holistic and trauma-informed care that improves both immediate and long-term health outcomes for patients within the criminal justice system.

Through innovative technologies and strategic partnerships, our clinicians ensure services are equal, effective, and efficient, always prioritizing patients' health, safety, and rights.

Join the best provider and make a meaningful difference. Clinical forensic healthcare is a rapidly growing career path with increasing demand for specialist critical services.

At Mountain Healthcare, we believe that to deliver top-quality services, our staff must be the best in the field. We offer extensive training and development opportunities, including our unique Forensic Practitioner Gateway, accredited CPD courses, and sector events.

Job responsibilities

Location: The Willow Tree SARC, Darlaston

Additional Locations: West Midlands region

Salary: Shift retainers of £45.84 (Monday - Friday) and £57.94-£60.36 (Saturday - Sunday), plus call-out pay at £15.85 per hour for a minimum of 3 hours.

Rota Patterns: Shifts are 7am-7pm, 7pm-7am, with coverage including days, nights, and weekends.

This role is ideal for compassionate individuals seeking a career in the Health & Justice sector within SARCs.

Company Benefits include:

• Enhanced sickness, maternity, neonatal/adoption pay after 1 year of service
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension scheme, bonus scheme, life assurance
• Employee assistance program, long service awards, CPD training, funding for higher education

DE&I Mountain Healthcare promotes equality, diversity, and inclusion, creating an environment that values individual differences. We welcome applications regardless of age, disability, sex, gender identity, race, religion, sexuality, or other personal circumstances.

Person Specification

Qualifications

• Applicants must be female due to the nature of the Sexual Offence Examiner role, under the Sex Discrimination Act, Sections 7(2)b and 7(2)e.
• A UK driving license and access to a vehicle are required, as travel across SARCs may be necessary.
• Advanced DBS and level 2 Police vetting are mandatory.

Experience

• Basic IT and administrative skills.
• Experience in a supportive or customer-focused environment.
• Kind, caring nature and understanding of confidentiality.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to review any criminal convictions.