Adult & Paediatric Crisis Worker

Cardiff and Vale University Health Board

Worcester

On-site

GBP 32,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Enhanced sickness pay

Maternity Pay after 1 year

Well-being programme

CPD training opportunities

Pension Scheme

Job summary

Mountain Healthcare seeks a Crisis Worker to advocate for sexual assault victims, guiding patients through forensic pathways and coordinating support with families and agencies. The role emphasizes sensitive, trauma-informed care within SARCs and a collaborative team environment.

The position requires a female applicant due to the nature of the work, and involves travelling between sites with DBS and police vetting in place.

Qualifications

IT skills and basic administration.
Experience working in a supportive or customer focused environment.
Kind caring nature.
Knowledge and understanding confidentiality.
Because of the nature of the Sexual Offence Examiner, applications are invited from females only.
A UK driving licence is required and access to a vehicle.
Advanced DBS and level 2 Police vetting will be required.
Ideally candidates will live in the Kidderminster area and be willing to travel between sites.

Responsibilities

1st point of contact for service users.
Support process of a service user and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
Ensuring a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
Assisting patients and liaising with other agencies regarding the management of the service user pathway.
Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
Be a key player within the SARC team and wider company network.

Skills

IT skills

Administration

Confidentiality

Driving license

Vetting clearance

Job description

Role Overview

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

Key Responsibilities

1st point of contact for service users.
Support process of a service user and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
Assisting patients and liaising with other agencies regarding the management of the service user pathway.
Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
Be a key player within the SARC team and wider company network.

Background and Skills

IT skills and basic administration.
Experience working in a supportive or customer focused environment.
Kind caring nature.
Knowledge and understanding confidentiality.
Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
Advanced DBS and level 2 Police vetting will be required.
Ideally candidates will live in the Kidderminster area as there is an expectation to travel between both sites.

Location and Travel

Location: The Glade SARC, Bransford and The Glade SARC, Telford.

Company culture

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

We understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Salary and Working Hours

Salary: Retainer rates - £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday. The attendance payment is £16.01 per hour for a minimum of 3 hours per case. Shift Patterns: 9am-5pm (Saturday and Sunday) 5am-1am (Monday-Sunday) 1am-9am (Monday-Sunday).

Company benefits