Adult Learning Assistant

Derby City Council; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Cycle2Work Scheme

Job summary

Derby City Council is inviting applications for an Adult Learning Assistant at Derby Adult Learning Service. You will provide customer service and administrative support to learners and staff, handling enquiries face to face, on the phone and by email.

This full‑time role (37 hours per week), permanent, sits in the Administration team with a salary grade C (£26,427–£26,847). Closing date 13/09/2026. The post offers a supportive environment and opportunities for development.

Qualifications

• Excellent communication and administration skills.
• Experience in customer service.
• Ability to work in a dynamic environment.

Responsibilities

• Provide customer service and administrative support to learners and staff.
• Carry out day-to-day administrative tasks and communicate with learners face to face, over the telephone and by email.

Skills

Customer service

Administration

Communication skills

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Adult Learning Assistant Job reference 000012458 Date posted 28/08/2026 Application closing date 13/09/2026 Working Pattern Blank Salary Grade C £26,427 - £26,847 a year Contractual hours 37 Basis Full time Job category/type Education / Learning Attachments Blank Job description

Location: Derby Adult Learning Service

Hours: 37 hours a week

Closing Date: 13/09/2026

Contract Type: Permanent

Do you have great people and communication skills? Do you enjoy working in a dynamic environment with a wide variety of people? Do you have great administration and customer service skills? If so we are looking for you.

We are recruiting for the role of Adult Learning Assistant at Derby Adult Learning Service to provide customer service and administrative support to a wide variety of learners and staff at our Adult Learning Centre.

You will be part of the administration team, working as an Adult Learning Assistant, and will carry out day to day administrative tasks and communicate with learners face to face, over the telephone and by email.

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first‑class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

As part of our safer recruitment checks the successful candidate will be subject to a DBS check.

All employees will normally be appointed to the minimum of the grade for the job.