Adult Community Services Neighbourhood Care Coordinator

Mid Yorkshire Teaching NHS Trust; Castleford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An NHS Trust is seeking Neighbourhood Care Coordinators to facilitate community-based activities in health and social care. The role requires an NVQ Level 3 qualification and 4 GCSEs. Candidates will need strong communication and organizational skills, along with the ability to navigate sensitive information. Experience in scheduling and working in a community setting is essential. The position involves liaising with diverse services and supporting individuals in accessing care. The role offers a supportive and inclusive work environment.

Benefits

Generous holiday allowance

Access to NHS pension plan

Employee health and wellbeing services

Cycle to work scheme

Flexible working options

Qualifications

• Must have experience in scheduling and coordination activities.
• Experience working in patient or customer care setting is required.
• Knowledge of health and social care issues for vulnerable adults.

Responsibilities

• Coordinate integrated working of Neighbourhood Teams.
• Support public in accessing health and social care services.
• Build effective working relationships within the community.

Skills

Communication skills

Organizational skills

Decision-making abilities

Understanding of health and social care

Ability to work with sensitive information

Education

NVQ Level 3 qualification in health or social care

4 GCSEs, grade C or above

Tools

SystmOne

Microsoft Office

Job description

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Adult Community Services Neighbourhood Care Coordinator, Castleford

Adult Community Services Neighbourhood Care Coordinator Manager

About the role

We are recruiting for 2 committed Neighbourhood Care Coordinators working across Mid Yorkshire Teaching Trust Adult Community Services.

The Adult Community Services Neighbourhood Care Coordinator (NCC) plays a vital role in facilitating all Community based activities within health and social care. They are non-clinical staff members, who work closely alongside existing services including health, social care and Voluntary, Community and Social Enterprise (VCSE) organisations.

The Neighbourhood Care Coordinators are the glue that holds together the collaborative working of the other services, acting as point of liaison between the partners that make up the Neighbourhood Teams. The role of the coordinators exists to ensure that the benefits of integrated working are maximised, while also making it as easy as possible for a member of the public to navigate.

The successful candidates will be based across the Wakefield District in Community Hubs. You will be required have access to a vehicle with the ability to travel across Wakefield District in line with service requirement.

We reserve the right to close this vacancy early should we receive sufficient applications.. We would therefore advise that you submit your application early to avoid disappointment.

The day-to-day role of the Integrated Neighbourhood Team Coordinator can be roughly split into three sections:

• Coordinating the integrated working of the Neighbourhood Teams
• Becoming a local expert on their Neighbourhood
• Directly supporting members of the public to navigate the health and social care system and support people to access local groups and leisure activities

Key requirements

Qualifications

• NVQ Level 3 qualification in a health or social care setting or equivalent level/experience
• 4 GCSEs, grade C or above

Experience

• Experience of scheduling/co-ordination activities and/or resources such as care planning
• Experience of working with confidential material e.g. working on SystmOne
• Experience of working within a Multi-Disciplinary Team (MDT) setting
• Experience of building effective working relationships
• Experience of working within a Community /Neighbourhood setting and or interest specialist groups e.g. Cardiac/Diabetes
• Well-developed experience working in patient or customer care setting
• Experience of working with computer software programmes such as Microsoft Office, e-mail and internet

Knowledge and Awareness

• An understanding of health and social care issues for vulnerable adults and how these relate to health inequalities
• An understanding of the principles of Multidisciplinary Team (MDT) working
• Sensitive to confidential environment
• Understanding and knowledge of work policies and procedures (Data Protection Act)
• Awareness of own limitations.

Skills and Abilities

• To make independent decisions based using a range of facts and situations that require analysis
• Well established verbal and written communication skills with team/clients/relatives
• Ability to deal with highly distressing/sensitive information e.g. Advanced Care Planning for end-of-life patients
• Ability to deal with health and social care conflict in community environment, using tact and persuasive skills
• Demonstrate a caring manner with an understanding of how to deal with challenging behaviours
• Highly organised, able to work to strict deadlines and ensure quality standards are met
• Ability to engage and motivate others and self
• Flexibility and able to adapt to change
• Proven ability of working on own initiative
• Able to work as part of a team
• Able to prioritise workload
• Ability to establish effective working relationships
• Planning and organising a range of complex activities
• Access to a vehicle with the ability to travel around the Wakefield District in line with service requirements

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our careers site.