Adult Advice Team Leader

TES FE News; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

An educational institution in Exeter seeks an Adult Advice Team Leader to deliver exceptional support to adult learners. You'll lead a team, coordinate recruitment activities, and work closely with marketing and external partners. Ideal candidates will possess strong leadership and customer service skills along with proficiency in IT to enhance learner engagement. This role offers competitive benefits, including generous holidays and a supportive work environment.

Benefits

Generous holidays

Superb pension scheme

Free counselling

Discounted supermarket shopping

Spa treatments

Electric cars

Paddle-boarding

Qualifications

• Experienced in leading a team and coordinating events.
• Brilliant at customer service and building relationships.
• Highly organized and able to manage data, plan ahead and deliver results.
• Confident using IT and digital tools to analyze and present information.
• A strong communicator with a supportive leadership style.

Responsibilities

• Lead, support, and develop the Adult Advice Team.
• Coordinate recruitment activities including open events, interviews, and enrolment.
• Work with Marketing to create engaging campaigns.
• Collaborate with academic faculties and student services.
• Manage performance and drive service improvements.
• Build links with local employers and external partners.

Skills

Leadership

Customer service

Organizational skills

IT and digital tools proficiency

Communication

Job description

Overview

Job Overview

Passionate about supporting adults into education and helping them succeed? We’re looking for an Adult Advice Team Leader to make sure prospective and current adult learners get excellent information, advice and guidance. You’ll lead a team, promote our adult learning opportunities, and help learners take their next step with confidence.

Responsibilities

• Lead, support, and develop the Adult Advice Team to deliver excellent information, advice & guidance services
• Coordinate recruitment activities including open events, interviews, and enrolment
• Work with Marketing to create campaigns and communications that engage adult learners
• Collaborate with academic faculties, admissions, and student services to ensure a smooth learner journey
• Manage performance and drive service improvements based on feedback and changing priorities
• Build links with local employers and external partners to promote our adult learning and higher education provision

Requirements

• Experienced in leading a team and coordinating events
• Brilliant at customer service and building relationships
• Highly organised and able to manage data, plan ahead and deliver results
• Confident using IT and digital tools to analyse and present information
• A strong communicator with a supportive leadership style

Values

Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more. And see what our staff have to say here.

Benefits

We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddle-boarding. Read more on our careers page.

Applying for the role

If you’re reading this on our website, click on the apply button, below.

If you’re reading this advert on another site, visit our vacancies page.

The closing date for receipt of completed applications is Sunday 28th September 2025 at midnight.

Interviews will be held in Exeter on Monday 6th October 2025.

No CVs or agencies please.

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.

We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Note: the paid holidays quoted include at least 7 Christmas closure days and 8 bank holidays