Adtech Support Analyst

TN United Kingdom; London; Remote; GBP 76,000 - 83,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen AdTech Product Support Analysten, der technische Expertise in einem flexiblen Remote-Umfeld einbringt. In dieser spannenden Rolle unterstützen Sie Vertriebsteams und Kunden mit best practices und Troubleshooting. Ihre Fähigkeiten in der AdTech-Branche und Ihre Kommunikationsstärke werden entscheidend sein, um die Effizienz der Werbelösungen zu maximieren. Wenn Sie eine Leidenschaft für Technologie und Werbung haben, ist dies die perfekte Gelegenheit, um von überall im Vereinigten Königreich einen Unterschied zu machen.

Qualifications

• Mindestens 2 Jahre Erfahrung in einer technischen AdTech-Rolle.
• Erfahrung mit Online-Werbung und Troubleshooting.

Responsibilities

• Beratung und Unterstützung der Vertriebsteams und Kunden.
• Identifizierung und Priorisierung technischer Probleme.

Skills

AdTech Erfahrung

Troubleshooting

SQL

Kommunikationsfähigkeiten

Job description

Social network you want to login/join with:

• Remote: Remote
• Type: Temporary
• Job #25174

Are you passionate about the intersection of technology and advertising? Do you excel at solving complex problems and providing top-notch support? If so, our client is looking for you to join their team as an AdTech Product Support Analyst . Your technical expertise will be pivotal to their success, and you can do it all from the comfort of your home, anywhere in the UK.

Employment Type: 6-month PAYE contract
Working model: Remote from any location within the UK
Salary: £ 76-83k per annum
Visa sponsorship: No
Job Reference: BBBH 25174

ABOUT THE ROLE:
At Product & Service Operations (PSO), they are dedicated to helping businesses succeed through scaled service delivery and operations. They blend deep product expertise with analytical skills to design and manage scalable processes that support millions of advertisers across a wide range of products.
As part of the team, you’ll be a creative problem solver, ensuring businesses utilize advertising solutions efficiently and effectively.

RESPONSIBILITIES:

• Consultative Guidance: Provide expert advice to sales teams and clients on best practices and product setups.
• Troubleshooting: Identify and prioritize technical advertising issues, escalating when necessary for further troubleshooting.
• Effective Communication: Clearly communicate technical resolutions and workarounds to both internal and external teams.
• Customer Experience: Ensure high-quality support for advertising bugs, meeting all support SLAs.
• Process Optimization: Identify opportunities to optimize and automate workflows and support processes.

ABOUT YOU:

• 2+ years of AdTech experience in a technical role
• Experience on the app side of online advertising
• Experience with troubleshooting and ticket escalation
• Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
• Familiarity with SQL

Embrace the flexibility of a remote role and join our client in driving success for businesses using their advertising solutions. Apply now to make an impact from anywhere in the UK.