Adoptions Coordinator, Sheffield

Blue Cross; Sheffield; On-site; GBP 20,000 - 25,000; Part time

Job summary

Blue Cross is seeking an Adoptions Coordinator in Sheffield to oversee the rehoming process of pets. This critical role involves ensuring pets are matched with suitable adopters quickly while providing them with support. The successful candidate will excel in a client-facing role and demonstrate a strong understanding of animal welfare. The role is part-time and offers a supportive work environment with excellent benefits.

Benefits

38 days holiday rising to 43

Mental wellbeing support programmes

Free access to GP services

Health cash plan

Pension scheme with enhanced contributions

Qualifications

• Experience in a client-facing role in a pet-related environment.
• Knowledge of pet welfare to ensure successful adoption.
• Ability to make decisions under pressure.

Responsibilities

• Manage adoption processes and ensure they follow guidelines.
• Match pets to suitable adopters and support post-adoption.
• Collaborate with the team to ensure effective rehoming services.

Skills

Communication

Customer Service

Problem Solving

Empathy

Attention to Detail

Job description

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Adoptions Coordinator, Sheffield, Sheffield

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Client:

Blue Cross

Location:

Sheffield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5863730bb749

Job Views:

5

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Description

Location: Sheffield, S7 2PY

Closing date: Monday 7 July 2025

Interview date: 14 & 15 July 2025

We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our Rehoming centre

in Sheffield. This is an important and critical role at Blue Cross ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible, so that they spend as little time with us, and we can help more pets.

More about the role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help with the most urgent of cases.

As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, moving assessed pets to new homes as quickly as possible.

Working closely with Pet Welfare Assistants at the Centre and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.

This is a permanent, part time role working 2.5 days a week on a 2 week rota. The working pattern is as follows:

Week 1 – Tuesday, Saturday, Sunday

Week 2 – Wednesday and Friday

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

About you

You will be an excellent communicator and have experience of working in a client facing role in a similar, animal related environment. You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.

With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others. You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. In addition, you need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail.

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

• Demonstrable understanding and experience of matching considerations for pets and homes.
• Working knowledge of cat, dog, and small animal behaviour.
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.
• Good questioning skills with the ability to gather information and distil the important points.
• Experience of building relationships and rapport with customers.
• High standard of verbal and written communication.
• Good literacy and numerical skills.
• Strong administration skills, including the use of computerised.
• Current full driving licence.

It would be great (but not essential) if you also had

• Experience working with volunteers.
• An understanding of safeguarding issues

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

How to apply

Click the apply button below and complete the online application process before the closing date on Monday 7 July 2025.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Free physiotherapy advice and face to face intervention
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• Enhanced family friendly policies
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page