Adoption Specialist (m/f/x)*

Solventum; Malvern; Remote; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Well-being programs

Competitive pay benchmarking

Job summary

Solventum is hiring an Adoption Specialist to join our remote-UK team. You will support customer implementations, lead discovery, and drive user engagement with demonstrations and training. This role requires NCCQ/ACC, NHS coding experience, and proficiency with EMR workflows.

You will work with cross-functional teams across the globe, delivering end-to-end configurations, testing, and go-live support while maintaining strong customer relationships and clinical accuracy.

Qualifications

• NCCQ and ACC status required.
• At least 4 years’ experience as a clinical coder in the NHS.
• Experience with Electronic Medical Record workflows and medical coding.
• Fluent English written and spoken.

Responsibilities

• Act as a subject matter expert supporting the Project Manager during customer implementations.
• Lead customer requirements discovery and intake during implementations.
• Drive user engagement through remote and onsite presentations and product demonstrations.
• Configure, test and validate solutions including end-to-end testing and UAT support.
• Deliver end-user training and train-the-trainer programmes with tailored materials.
• Provide go-live support through remote sessions and onsite assistance.
• Document final configurations and outcomes for handover to support teams.
• Voice of the customer, identifying enhancements and liaising between users and Solventum.

Skills

Fluent English

NHS clinical coder experience

EMR/workflows knowledge

Customer-facing communication

Education

National Clinical Coding Qualification (NCCQ)

Accredited Clinical Coder (ACC) status

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

SharePoint

Job description

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-business. At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As An Adoption Specialist, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Act as a subject matter expert, supporting the Project Manager throughout customer implementation projects
• Lead customer requirements discovery and intake during implementations
• Drive user engagement through remote and onsite presentations and product demonstrations
• Configure, test and validate solutions, including requirements translation, documentation, end-to-end testing and UAT support
• Deliver end-user training and train-the-trainer programmes, including development of tailored training strategies and materials
• Provide go-live support through remote sessions and onsite floor-walking with at-the-elbow user assistance
• Document final configurations and implementation outcomes to support handover to post-implementation support teams
• Act as the voice of the customer, identifying enhancement opportunities and serving as a liaison between users and Solventum during implementation
• Conduct clinical audits

Your Skills And Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• National Clinical Coding Qualification (NCCQ)
• Accredited Clinical Coder (ACC) status up to date
• At least 4 years’ experience as a clinical coder in the NHS
• Experience with Electronic Medical Record workflows, documentation workflows, medical coding workflows
• Proficiency in Microsoft applications such as MS Word, Excel, PowerPoint, Teams, SharePoint
• Fluent English skills, both written and spoken

Additional qualifications that could help you succeed even further in this role include:

• Experience in dealing with customers, preferably with healthcare providers, i.e., doctors, nurses, medical coders as well as their management
• Experience with workflows in electronic patient records, medical coding and/or familiarity with a specific hospital information system
• Experience in creating customer facing product documentation such as quick reference guides, training videos, demo collateral etc.
• Experience with functional testing and user acceptance testing
• Experience with speech recognition or natural language processing
• Experience as Product Owner
• High customer orientation with excellent written and verbal communication skills

Work location: Remote-UK

Travel: May include up to 40% domestic.

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially.

To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.