Admissions Officer - Ophthalmology

NHS; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A major healthcare facility in the UK seeks a Booking Clerk/Admission Officer to support the Ophthalmology department. The role involves coordinating admissions, maintaining records, and ensuring excellent patient care. Ideal candidates will have experience in patient scheduling, strong communication skills, and proficiency in IT. This position offers a collaborative work environment in a busy teaching Trust.

Benefits

Collaborative work environment

Opportunity for meaningful work

Qualifications

• Experience in patient scheduling and healthcare administrative settings.
• Good IT skills and ability to work in a team environment.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate administrative duties for ophthalmology admissions.
• Ensure patients receive appropriate pre-assessment information.
• Maintain accurate records and monitor patient care.

Skills

Patient scheduling

Attention to detail

Communication skills

Organizational ability

Education

GCSE Grades A-C or equivalent in Maths and English

Tools

Microsoft Office

Epic

Job description

We are seeking a Booking Clerk/Admission Officer to join our Ophthalmology department at King's College Hospital NHS Foundation Trust. As a key member of our administrative team, you will play a vital role in supporting both clinical and administrative teams, ensuring patients receive seamless and timely care.

Job Summary

The successful candidate will have experience in patient scheduling and a passion for high-quality service. You will thrive in a dynamic setting where your attention to detail and commitment to patient care will help improve hospital processes and enhance the patient experience.

Main Duties and Responsibilities

• Carry out administrative duties in ophthalmology, ensuring the day-to-day coordination of all ophthalmology admitted patients.
• Involve the multidisciplinary teams in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission/attendance.
• Maintain thorough and accurate records of all correspondence with patients throughout their admission.
• Ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required.
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Person Specification

Essential:

• GCSE Grades A-C or equivalent in Maths and English.
• Good IT skills with experience with email, Microsoft office.
• Excellent written and verbal communication skills combined with an effective and courteous telephone manner.
• Ability to prioritise; to be organised and flexible.
• Ability to work effectively within a busy team environment.

Desirable:

• Previous experience in a healthcare administrative setting.
• Knowledge/experience of working in Ophthalmology.
• Proficiency in Epic, Patient tracking lists and Work-queues.

We offer a collaborative, forward-thinking work environment where innovation and teamwork drive everything we do. If you're ready to take on a meaningful role and contribute to one of the UK's largest and busiest teaching Trusts, apply today and be part of our journey to outstanding care!